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www.vertexgroup.com
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PROFILE
Since our formation in 1996 as the subsidiary of UK-based United Utilities Plc., Vertex Business Services has grown to become the market leader in Customer Management Services for utilities in North America. Today we serve over 70 North American utilities and retail energy clients, who in turn serve over 23 million end-use customers. Our portfolio of BPO, Customer Management Outsourcing, and CIS solutions enables our clients to more effectively manage operational costs, improve efficiencies, develop front-line employees, and achieve superior customer experience.
OFFERING
Vertex offers a broad portfolio of services and solutions to help solve the specific business needs of our clients. These services include Consulting, BPO & Customer Management Outsourcing (Bill Print, EBPP, Payment Processing, Dispatch Services, Contact Center), IT Applications & Services (CIS, Data Conversion), Debt Management, and Decision Sciences (Customer Data Analytics, Data Analytics Optimization, Response Modeling). |
