| Website
www.ventyx.com
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PROFILE
Ventyx is a leading Service Delivery Management
(SDM) solution provider, helping diverse utilities optimize
the management of their customers, assets, workforce,
spare parts inventory, tools and documentation in order
to maximize performance and customer satisfaction while
achieving significant cost savings. As a result, clients
improve profitability, reduce costs, increase capacity
and competitiveness, improve customer service, and ensure
regulatory compliance. Ventyx solutions have been purchased
by more than 400 companies in 40 countries.
OFFERING
Customer Suite is the most comprehensive customer management
system available today offering unparalleled flexibility
and workflow capabilities. With Customer Suite, clients
can optimize all their customer-facing activities, including
call center, CRM, billing and revenue cycle functions.
Customer Suite can manage all customer-facing processes,
from simple inquiries, to marketing initiatives, to
complex billing. The solution links these critical business
processes throughout the entire enterprise, giving all
stakeholders - including account management, sales,
call center, service, maintenance and operations - visibility
into customer needs, initiatives and activity. |
