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www.tele-works.com
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PROFILE
Tele-Works provides hosted and premise voice and Web products
that allow citizens 24/7 access to local government information
and services, such as paying a utility bill, registering for
a swim class, or lodging a complaint.
Tele-Works provides a comprehensive suite of eGovernment
solutions that make it easy for cities and counties to communicate
with its citizens. We offer an entire array of products that
allow for inbound Web and IVR access to departmental databases
(in real time), and enable proactive outbound notifications
to citizens for both critical and non-critical purposes. What’s
more, our solutions use multiple communication channels –
Web, phone/IVR, email, text messaging, and fax – to
reach all citizens, not just the “connected” ones.
Tele-Works has been serving local governments and related
agencies since 1986. Whether hosted subscription or onsite
at your location, Tele-Works provides an IVR/IWR system that
works for all departments, plus it fills the workload gap
when employees retire or staffing budgets are tight.
Proven ROI, dedicated 24/7 support, and integration with
more third-party local government databases than any other
IVR vendor are at the heart of our core values: “Motivated
both as citizens and consumers of government services, we
continuously strive to make local governments better, faster,
and more efficient.”
OFFERING
The 'WORKS suite of hosted and premise IVR and Web products:
- alert-WORKS--outbound notification of important and urgent
information to thousands of homes, schools, and businesses
in minutes citizen signup for topics of interest
- utility-WORKS--bill payment and account information proactive
callouts about delinquent accounts (with payment options),
water boil alerts or usage restrictions, notice of service
interruptions, and more
- building-WORKS--inspection scheduling, results, and posting
fee and fine payments permit information
- court-WORKS--violation/citation payments status check
of court cases and automated case notification to law officers
to reduce unnecessary overtime
- parking-WORKS--ticket payments parking-pass renewals
- license-WORKS--animal/business/occupational license renewals
and payments
- rec-WORKS--class registration, facility reservation,
and payments
- tax-WORKS--tax payments, account information proactive
outbound reminders with payment options
- answer-WORKS--311/CRM/Issue Tracking, with and without
a call center
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