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PROFILE
Systems & Software, Inc. offers enQuesta™, a
browser-based CIS solution, to leading municipal and investor-owned
water, gas, and electric utilities. enQuesta™ offers
advanced customer information features, billing, meter management,
revenue management, field services management & GIS integration,
electronic bill payment & presentment (EBPP), customer
self service web portal as well as business intelligence and
reporting. Systems & Software, Inc. supports customer
care operations with millions of transactions per month throughout
North America.
OFFERING
enQuesta™, a fully integrated browser-based
CIS and billing solution, provides all of the features and
functionality a customer is looking for in a CIS system. This
best-of-breed solution is functionally-rich and will assist
in enhancing customer satisfaction, improving overall service.
The enQuesta™ success proposition is based on a proven
technology platform that delivers superior usability, configurability
and scalability; all with a total low cost of ownership. By
having over 80% of all customer information accessible from
the main inquiry screen or within a single mouse click, CSRs
can provide answers to customer questions in one call.
enQuesta™ Billing Module automates
all processes related to customer billing for water, wastewater,
electric, gas, refuse and storm services including installment
arrangements and flexible payment plans. A single dynamic
environment integrates meter reading, editing, bill computation
and printing, and timely transaction processing. It easily
accommodates rate modifications, custom messages on bills,
and consumption comparisons. This is compatible with all AMR
and hand-held meter reading technology. In addition, it can
incorporate OCR or bar coding and it has the capability to
interface with CASS certification software.
enQuesta™ New Service Module tracks
the new service process from initiating need for new service
through the installation of a new meter and can include certificate
of occupancy and inspections. It also provides the ability
to setup a workflow communication process with multiple departments
to communicate the progress of setting a new service.
enQuesta™ Customer Service & Call Tracking
Module complements the automated Workflow module
by maintaining information regarding calls, complaints, or
inquiries made by customers. It has a built-in emergency notification
system.
enQuesta™ Payment Processing Module provides
the ability to post real-time payments to your customer accounts.
This module allows online account inquiry and the ability
to post to different funds within the same transaction.
enQuesta™ Credit & Collections Tracking
Module maintains comprehensive detail on customer
credit, aged balances, installment agreements, dispute billings,
delinquent status, and supports an interface to collection
agencies. It establishes individual credit ratings based on
a point system custom to each utility.
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enQuesta™ Device Management Module
tracks meters, ERTs, backflows, taps, hydrants, refuse carts
and other utility-specific assets throughout the system, from
purchase to disposal.
enQuesta™ Automated Workflow Module:
Allows users to provide assistance to utility customers with
regard to new services, disconnects, meter-related services,
transformers, valves, taps, hydrants, backflows, and other
types of workflows. The system automatically creates, schedules,
and tracks workflows for new accounts, discontinues service
to present customers, and updates information for customers
who are moving.
enQuesta™ Skeletal General Ledger Module
maintains a complete audit trail of daily, monthly, and yearly
transactions.
enQuesta™ Backflow Module provides
a method of controlling backflow device monitoring, letter
generation, and testing results to prevent the contamination
of the water supply.
enQuesta™ Reporting Module provides
three methods to extract, analyze and display data: production
reporting, ad-hoc reporting and the enQuesta™ Query
Layer (eQL).
enQuesta™ WebConnect Module allows
the utility customers access and maintain their accounts conveniently
in real-time along with Electronic Bill Presentment and Payment
through enQuesta™ PayConnect.
enQuesta™ Mobile Module delivers a
device- and platform independent web-based software application
that integrates geographic information system (GIS) mapping
with customer and asset information, in a single, simple and
user-friendly interface.
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