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www.slb.com
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PROFILE
SchlumbergerSema is a leading global information and technology
services company. Our 30,000 employees provide consulting,
systems integrations, managed services and technology solutions
to customers in the energy and utilities, telecommunications,
finance, transport and public sector markets in more than
65 countries around the world.
OFFERING
Offering consulting, system integration and managed services
throughout the customer management offering. With 1,200 consultants
worldwide, our service offerings concentrate on a thorough
business analysis of people, process and technology, with
an emphasis on determining what investments will produce the
best resultswith the greatest return-on-investment.
Our Consulting Services include:
- Customer segmentation analysis
- Development of channel and contact strategies
- Human and technology effectiveness
- Business analytics, including cost benefit analysis,
benefits realization ROI analysis, and KPI analysis
- Performance management and benchmarking, focusing on
the business metrics and processes to drive improved efficiencies
- Business process modeling.
- Integration design consulting
- eCRM self-service, CRM and CIS technology assessment and
ROI analysis
- eCRM self-service, CRM and CIS functional requirements
definition, vendor selection and deployment
- Applications definition
- Project and program management
- Executive visioning sessions
Our System Integration services include:
- Acting as the prime contractor for CIS, CRM, IVR and
CTI implementations
- Project management services
- Integration of CIS to GIS, Asset Management, Work Management
Systems, Outage Management Systems and Distribution Planning
Systems
Our Managed Services include:
- Help Desks
- Data Centers
- Business continuity centers
- Network infrastructure outsourcing
- Network connectivity
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