| Website
www.sap.com/utilities
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PROFILE
SAP is the world's leading provider of e-business software
solutions. Through the mySAP.comR e-business platform, people
in businesses around the globe are improving relationships
with customers and partners, streamlining operations, and
achieving significant efficiencies throughout their supply
chains. Today, more than 13,000 companies in over 100 countries
run more than 30,000 installations of SAP software.
OFFERING
mySAP Utilities, part of the suite of industry-specific
solutions within the mySAP.com e-business platform, is designed
to meet the service needs of electric, gas, water and waste-management
utilities of all sizes. The solution provides Web-enabled,
fully integrated tools for managing customer relationships,
personnel, facilities, plant maintenance, work order processes,
financial matters, procurement and utility marketplaces in
an open, collaborative and personalized environment.
Building upon the mySAP.com cross-industry solutions, mySAP
Utilities enables businesses to streamline administrative
processes, optimize existing resources, exchange information
from a common data model and enhance customer loyalty by delivering
more personalized products and services. Industry-specific
capabilities of mySAP Utilities include the following:
Customer Care: Combining the customer interaction,
sales, marketing, service and call-center management capabilities
of mySAP Customer Relationship Management (mySAP CRM) with
a powerful billing capacity for residential and business customers
as well as for other utility suppliers. It also supports full
rate unbundling according to local deregulation scenarios,
third-party and intercompany billing for the services of more
than one company, and subledger accounting that can process
the high volumes and mass billings utility companies require.
In addition to billing, invoicing, accounts receivable and
transaction exchange, mySAP Utilities offers key capabilities
such as energy data management, which handles the huge amount
of energ data that deregulation and the increasing use of
new metering technology demands; and intercompany data exchange,
which handles data transfer between retailers, distributors
and independent service operators. Utilities can use meter-reading
and consumption data for statistics, marketing and forecasting
as well as for real-time pricing. Users can also manage utility-specific
devices such as meters, transformers and control receivers.
The customer care and service tools integrate seamlessly with
geographic information systems, outage management systems
and SCADA systems.
Work Management: Enabling customers to manage
projects, assets and the processing of asset-centric and customer-centric
work orders to ensure more efficient service. Capabilities
include real-time event notifications; work order planning
with real-time costing, scheduling and approval processing;
compatible unit planning via configurable task lists; procurement
and inventory integration; billing and accounts receivable
integration; measurement and calibration capturing; and preventive
maintenance functions.
Plant maintenance: Enabling companies and
their business partners to manage products, projects and assets
with complete visibility into the associated costs. In addition,
the solution handles service, environmental health and safety
issues, shutdown procedures and other plant-related processes.
Users can manage the full lifecycle of maintenance costs to
more profitably handle equipment, preventive maintenance,
facilities and technical assets.
Work Clearance Management: These tools integrate
with plant maintenance functionality to help users perform
maintenance activities safely, quickly and seamlessly. This
is accomplished by using templates for clearance preparation,
approvals for appropriate review levels and automatic integration
to the work order. Customers in Australia, Belgium, Germany,
Singapore, Spain, Sweden, Japan and the United States have
adopted work clearance management to successfully manage and
protect their work forces.
Waste Management: The logistics engine of
this component manages such subjects as routes, containers,
service frequency, cleaning objects, properties and disposal
orders, as well as related processes. It also provides a resource-planning
tool for allocating vehicles and personnel to disposal orders.
The waste-billing engine can generate bills based upon either
flat fees or specific data, such as the number of services,
weight of waste or time spent cleaning a street section. The
invoicing and contract accounting engine produces invoices
based on billing line items and feeds the information to other
modules, including print-shop and bill-delivery systems, contract
accounting systems and controlling systems. It also covers
a variety of special functions such as installment plans,
interest calculations, deferrals, returns, correspondence
and outside collection agency support.
Federal Energy Regulatory Commission (FERC) reporting.
Developed to address the specific reporting requirements
of the U.S. market, FERC reporting tools utilize financial
data contained within the database to help report regulatory-related
activities to federal, state and local authorities in the
required format. Cross-Industry Solutions Supporting mySAP
Utilities mySAP Utilities builds upon mySAP.com cross-industry
solutions for supply chain management, customer relationship
management, business intelligence, product life-cycle management,
e-procurement and other key business processes. It also utilizes
mySAP Workplace, the role-based enterprise portal at the heart
of the mySAP.com collaborative e-business strategy.
Key cross-industry solutions that are particularly relevant
to the utilities industries and that integrate seamlessly
with the industry-specific capabilities of mySAP Utilities
include the following:
CRM empowers all employees to respond to
customer needs more quickly and provides a consistent view
of customer information at every point of contact. The solution
enables businesses to build demand-driven supply chains in
which sales and service personnel become more active in anticipating
and meeting customer demands. The marketing, sales and services
capabilities of mySAP CRM are tightly integrated with a host
of collaborative, utility-specific functions, such as billing,
invoicing, A/R, transaction exchange and energy data management,
which allows companies to achieve a more customer-centric
organization and build long-term customer satisfaction.
E-Procurement goes beyond simple catalog
ordering to automate all stages of a business transaction
over the Internet. By automating the entire procurement cycle
from requisition to payment, mySAP E-Procurement simplifies
and accelerates the online buying, selling and management
of goods and services for all of the activities a utility
must perform. It also helps purchasers obtain more competitive
pricing by including more potential suppliers in the sourcing
process. The solution allows companies to reduce their sales
processing and procurement transaction costs while increasing
productivity.
mySAP SCM: Supply Chain Management provides
companies and their supply chain partners with visibility
across supplier and customer allocations, inventory levels,
orders, forecasts, production plans, and key performance indicators.
The solution enables entire supply chains to react quickly
to changing market conditions and customer requirements, resulting
in higher value for all participants. It also provides an
end-to-end solution for planning and executing highly configured
products. mySAP SCM customers achieve improved customer service,
higher production output, better responsiveness to unexpected
demands, reduced inventory and cycle times, and higher product
margins. mySAP SCM lets utilities communicate directly with
customers and business partners by transforming supply chains
into a collaborative community with synchronized activities.
The solution allows instant access to ordering, forecasting,
production planning and key performance data, thereby increasing
productivity.
mySAP PLM: Product Lifecycle Management
creates a collaborative environment for users to manage, track
and control all product-related information over the complete
product and asset life cycle. By closely linking a company's
engineering, production and maintenance operations, mySAP
PLM enables accurate communication of product and asset information
throughout the extended supply chain. The solution also incorporates
business partners' knowledge into the design, management and
maintenance processes, resulting in higher product quality
and greater flexibility to meet customer needs. mySAP PLM
delivers value for utilities where maintenance costs and equipment
reliablity directly affect profitablity. The solution gives
users complete visibility into costs and effectively manages
plant maintenance, service, shutdown procedures and environmental
health and saftety issues.
There are more than 632 installations of mySAP Utilities
worldwide. |
