| Website
www.pointserve.com
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PROFILE
PointServe is a leading provider of service supply
chain management solutions that enable companies to
optimize the economic performance of their entire service
supply chain - from demand forecasting and resource
planning through customer appointment setting to service
technician scheduling and dispatching. PointServe's
Enterprise Service Optimization (ESO) product suite
combines planning, optimization, and execution modules
into a single, integrated suite that synchronizes real-time
decision making between service supply chain management
functions. ESO provides enterprises with substantial
gains in operational efficiency, as well as significant
incremental revenue through improved customer retention
and increased customer satisfaction. These major benefits
provide PointServe clients with rapid, tangible ROI,
a critical differentiator in today’s difficult
economic environment.
OFFERING
ESO Appointment, Resource and Dispatch Management modules
are typically integrated into the customer's existing
call center and service delivery operations, providing
all users with visibility across the service supply
chain. Intelligent decision-making is provided by the
Company’s Optimization Platform, which uses a
proprietary approach based on building an economic model
of the customer’s service business. Further operational
improvements can be made by tightly integrating field
technicians to dispatch operations via advanced mobile
applications.
With the advent of ESO, service companies can finally
leverage their existing infrastructure (ERP, CIS, SCM,
and CRM) to achieve simultaneous, bi-directional optimization
of service supply and demand. The Company’s agile,
goal-driven economic approach delivers significantly
more value than the inflexible, rules-based systems
available from our competitors. |
