CISWorld.com ProductsDirectorySubmit Profile
NewsEventsArticles Open RFP SubmissionsAdvertising
CISWorld Profile
 
Profile
PointServe
 

Website
www.pointserve.com

 

PROFILE
PointServe is a leading provider of service supply chain management solutions that enable companies to optimize the economic performance of their entire service supply chain - from demand forecasting and resource planning through customer appointment setting to service technician scheduling and dispatching. PointServe's Enterprise Service Optimization (ESO) product suite combines planning, optimization, and execution modules into a single, integrated suite that synchronizes real-time decision making between service supply chain management functions. ESO provides enterprises with substantial gains in operational efficiency, as well as significant incremental revenue through improved customer retention and increased customer satisfaction. These major benefits provide PointServe clients with rapid, tangible ROI, a critical differentiator in today’s difficult economic environment.

OFFERING
ESO Appointment, Resource and Dispatch Management modules are typically integrated into the customer's existing call center and service delivery operations, providing all users with visibility across the service supply chain. Intelligent decision-making is provided by the Company’s Optimization Platform, which uses a proprietary approach based on building an economic model of the customer’s service business. Further operational improvements can be made by tightly integrating field technicians to dispatch operations via advanced mobile applications.

With the advent of ESO, service companies can finally leverage their existing infrastructure (ERP, CIS, SCM, and CRM) to achieve simultaneous, bi-directional optimization of service supply and demand. The Company’s agile, goal-driven economic approach delivers significantly more value than the inflexible, rules-based systems available from our competitors.

Contact
Greg Gray
VP Sales

Email
sales@pointserve.com

Address
110 Wild Basin Rd
Suite 300
Austin, TX
78746 USA

Phone
p. 512-617-5300
f. 512-617-0466
tf. 877-943-9433
Offering
Service Network Management, ServiceLogic
Updated: May 2004


 


Copyright © 1995-2008 TMG Consulting, Inc. All Rights Reserved. Direct #512-288-2655 x14

Home | Marketplace | News 2008 | RFP | Events | Articles | Site Map
Webmaster kmead@tmgconsulting.com