| PROFILE
Phoenix offers power distribution utilities specific CIS and
CRM Solutions and BPO services, and supports these organizations
along the challenging road to reforms and deregulation. The
technology appropriate solutions offered by Phoenix enable
process optimization resulting higher productivity levels
and enhanced process management. All the solutions and products
are built on the 'modular, scaleable, flexible and platform-independent'
framework.
Our 'Customized and Ready to Implement Solutions' are built
on Revenue Assurance Model - identifying and eliminating commercial
losses accruing due to deficiencies/deviations in metering,
billing and collections processes.
The high end Voice, Data and Help-desk focused BPO services
offered by Phoenix not only makes the utilities competitive
and profitable but also delights the end customers with the
services that match best-in-class standards.
Service Offering
- CIS - Utility Billing
- CRM - Customer Care
- BPO Services
- Consumer Indexing
- GIS - Network Mapping
- Enterprise Information Portal
- Web Hosting
Phoenix have developed robust frameworks for designing, developing,
implementing, and maintaining high end CIS & CRM applications
that translates into significant value to the utilities in
terms of defect free products and hassle free usage and maintenance.
The value proposition that Phoenix offers is in terms of on-time
delivery, low cost of ownership, quick return-on-investment
and very high availability of the system.
Phoenix is uniquely placed in terms of 'local, contemporary'
ground experience with power sector projects, with a rich
repository of best practices, frameworks, methodologies, collective
experience and competencies gained over the years through
a range of projects across many states in India, some of which
are first-of-kind in the country. This equips the company
to leverage the expertise to make the utilities competitive
and proactive to market dynamics.
Business continuity Plan implemented at Phoenix ensures uninterrupted
services on Mission Critical customer projects.
OFFERING
mPower, the flagship product of Phoenix, is the suite of CIS
(Billing) and CRM (Customer Care) products, developed specifically
for distribution utilities. Developed on advanced J2EE platform,
the product is 'modular, scaleable, flexible and platform-independent'.
High-end features include Billing Engine for enhanced flexibility,
Built-in Validation tools for eliminating errors, Analytical
tools for exceptions management and decision support. Specifically
designed on n-tier architecture for online billing and centralized
billing activities with seamless data replication.
The suite has several products and modules that are seamlessly
integrated into each other. These modules based on organizational
needs can be implemented in progressive phases. These modules
are highly scalable, and can be customized to fit any challenging
market and regulatory requirements.
The core of mPower is the billing and customer care modules,
structured to address the challenges and growing demands being
faced to handle the billing trade cycle and customer related
processes effectively and efficiently on a revenue assurance
model. mPower is a comprehensive product that puts in place
customer centric business processes and enables better management
of customer needs with the pro-active aim of enhanced revenue
generation. This enterprise wide application is built on component
based architecture, wherein the various modules can be deployed
individually, future integration with other modules being
a smooth and seamless affair.
mPower is designed to assist power distribution utilities,
remove the inefficiencies of the past. Given the current emphasis
at deregulating the power sector across the globe, mPower
is the need-of-the-hour product that can push reforming power
corporations towards the path of higher productivities, increased
revenues, improved customer satisfaction levels and management
efficiencies.
mPower can be integrated with other enterprise-wide applications
like GIS, MIS, etc. Phoenix has developed Application Programming
Interfaces (API) for enables application integration. mPower
can also be integrated with any third-party Contact Management
Solutions and Telecom Solutions that are platform independent.
Customer Information Portals
An online customer information system for providing a host
of customer related information. The system facilitates online
registration of complaints, status updates, viewing billing
information, consumption history and pattern, etc. |
