| Website
www.par3.com
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PROFILE
Seattle-based PAR3 Communications, Inc. is the leading
provider of enterprise customer communication solutions
that enable dynamic conversations between companies
and the customers they serve. Our interactive communication
solution is a blend of advanced multi-channel applications
built upon enterprise software. It delivers its services
through a software service model. Large organizations
use PAR3’s technology to leverage their rich enterprise-level
customer data to proactively and personally interact
with their customers about timely, relevant information.
OFFERING
PAR3's enterprise customer communications solution helps
many of the country’s largest utilities, including
Puget Sound Energy, Aquila, Georgia Power, ComEd/Exelon,
Vectren and DTE Energy Co. drive operational efficiency,
improve revenue recovery, and provide outstanding customer
service. The solution leverages the utility’s
enterprise-level customer data to interact with customers,
creating dynamic conversations with them while simultaneously
reducing calls into the contact center.
A powerful complement to existing communications and
collections processes, PAR3 blends sophisticated multi-channel
applications and best practices to authenticate the
customer’s identity, deliver account-specific
information, and provide automated self-service payment
and agent transfer options. As a result, utilities reduce
account write-offs, improve cash flow, and provide a
more consistent and higher level of service to customers. |
