| PROFILE
ista North America is the proven leader in
the consumption-dependent billing of energy, water and
ancillary costs. We offer and provide our services to
the multifamily, commercial and military industries.
ista North America is headquartered in San Diego, California,
with additional offices in Irvine, California, Atlanta,
Georgia and Jacksonville, Florida.
OFFERING
ista's Utility Solutions Group provides billing
services, hosted Customer Information Systems and back
office outsourcing/optimization for deregulated retail
energy providers and regulated utilities.
ista offers a back office billing solution that integrates
a highly-intelligent, optimized, and flexible billing
platform (ista net) with the operational excellence
of a well-trained staff of operators, process analysts
and developers.
Tremendous value is created and delivered to our clients
by combining a service-based offering with an integrated,
hosted software CIS platform. The results are both a
high quality/lower cost operational environment and
an extremely business-honed, agile software system.
The operational savings and increased quality of this
environment are passed on directly to our clients for
a fraction of the cost that it would take any single
client to try to create a similar environment. Each
of our clients also receives, with no capital investment,
full access to operate their business on an advanced
CIS/billing platform that stands apart from any other
billing system available.
Elements of the Utility Solutions Group's contracts
include the following:
Perform daily cycle billing operations
Host and support CIS billing platform (ista net) Print
and mail invoices and summary billing statements Process
EDI and XML transactions, such as meter reads, etc.
Post payments from bank lockbox or payment vendor files
Generate, print and mail customer letters Support interfaces
to external financial, supply, inventory or supply systems
Host customer self service (Bill-Pay) Web site Host
commercial customer Web access portal Perform daily
analysis and corrections of process exceptions Invest
in continuous business process optimization.
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