| PROFILE
As an e-Business professional services company,
we provide solutions that include full-service enterprise
customer relationship management, e-business-transformation
and application integration.
Established in 1989, Intertec's professional team is
a balanced blend of domain experts, technical architects
and technical delivery teams, working in tandem with
experienced client managers. This heterogeneous team
enables us to deploy business-critical IT solutions
for companies in finance, energy, utility and IT industry
segments.
Our business philosophy is to ensure ‘ease of access’
for the client. We have a direct presence in parts of
North America and Europe, where we work with focused
business partners. Our global presence and strategic
business partnerships have given us the advantages of
a specialized knowledge pool and local expertise.
INTERnet TEChnology: Intertec’s unique vision
is best demonstrable in its decade-long investment in
Internet technologies and in the development of related
products. As a result of such competencies, enterprises
reap the benefits of the e-age, with no risk.
Solutions: Our business solutions cover several
front and back office business processes in our chosen
industry segments. Some of these processes are customer
services, operations, customer care, billing and IT
Asset Management.
To effectively meet the expectations of our clients,
our solution delivery organisation is structured into
two units -Internet Relationship Management and Renovation.
Technology Practices: Our commitment to using
the technology best suited for the task is manifested
in our technological versatility in Microsoft, Open
Systems (UNIX, J2EE), Pervasive Computing (wireless
and mobile devices), Enterprise Class Legacy Systems
and Object Technology. This investment has enabled us
to provide the most optimal solutions to a wide range
of enterprises around the world regardless of the technology
practices in use.
OFFERING
Our iRM consultancy practice covers the stages of strategy,
planning, implementation and support thus establishing
enterprise-wide effective iRM processes. Our enterprise
iRM systems, based on popular e-CRM products, are evolved
and integrated to ensure that the solution matches the
requirement. We implement Relationship solutions that
help clients realize their time-to-market goals and
ensure quick returns on investment.
Our iRM expertise extends to a multitude of service
domains, from ITSM, Finance & Insurance, to Energy
& Utility.
We specialize in using the Internet as a primary tool
for effective Relationship Management.
Integrate popular eCRm products with several applications
like ERP, Billing, Order management, HR Systems, and
Network management.
Implement, customize and integrate iRM solutions with
one very clear perspective - optimizing functionality
and ensuring superior productivity for the enterprise. |
