| Website
www.hsntech.com
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PROFILE
Hansen is an information technology systems and services
provider. It develops, integrates and supports billing
system software for the utilities and telecommunications
industries. Operating primarily within the telecommunications
and utilities markets it is ideally placed to take advantage
of the opportunities that these competitive and rapidly
growing markets present.
Hansen also provides tailored IT Outsourcing solutions
and facilities management services, to precisely meet
the needs of our private sector and government clients.
Whether the required solution is the management of a
single system, multiple support services, or total IT
Outsourcing , Hansen will deliver maximum operational
and cost efficiencies to your business. Hansen offers
a range of services including Technical Support, Operational
Services, Systems Integration and Disaster Recovery
for Mainframe, Midrange and Intel platforms.
Hansen has developed an impressive worldwide client
base by focusing its IT activities on five key services:
- Customised care and billing systems for the telecommunications
and energy sectors
- Flexible outsourcing services to financial services,
government, telecommunications and energy sectors
- Superannuation administration software, as an outsourced
service, to fund administrators and private funds
- Software and services for workforce management
- Asset management software for advanced management
of infrastructure assets
OFFERING
ResourcePro - call
center resource planning
The major costs associated with the call/contact center
industry are made up of those related to personnel.
Overstaffing your contact center will directly affect
your bottom line and service levels while understaffing
can result in unsatisfied customers and an increase
in staff turnover.
ResourcePro is a robust and proven solution designed
for analysis, forecasting, administration, scheduling
and resource planning, allowing contact center administrators
to predict optimum efficiencies and monitor intra-day
performance of the operation.
ResourcePro has been designed in modular format creating
a portfolio of modules incorporating data collection,
administration, forecasting, comparative analysis, human
resource, scheduling, resource planning, real time operation
analysis and real time adherence monitoring. |
