| Website
www.epos.com
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PROFILE
EPOS Corporation provides colleges and universities,
state and local governments, utility companies, human
resources departments, data entry and inventory control
markets, and call centers the ease and convenience of
24/7 self-service either by telephone, Internet, wireless
technology, kiosk, or any combination of the four.
For those enterprises that desire an off-site solution,
EPOS offers an Application Service Provider (ASP) model
with the same power, convenience, and functionality.
OFFERING
EPOS offers the Interaction Center Platform by Interactive
Intelligence, Inc. To bring together phone calls, faxes,
e-mails, text chats, Web call-back requests, voice over
IP calls, pages, and wireless sessions to provide a
powerful platform capable of providing telephony communication
to businesses, universities, dot coms, contact centers,
service providers, enterprises, state and local governments,
and many other organizations.
The Interaction Center Platform (ICP) was built from
the ground up as a sophisticated interaction engine,
capable of automating virtually every aspect of business
communications. The ICP acts as the central point of
control for all business interactions, by catching and
processing every communications event -- a user lifting
his or her telephone headset, a call coming in, a fax
going out, an on-line customer clicking a button on
a Web page, a new e-mail, a call transferred from one
extension to another, etc. The Interaction Center Platform
is the critical point of leverage for organizations
that depend on processing interactions.
Virtually any size organization can realize the benefits
of the Interaction Center Platform. As the engine behind
the Enterprise Interaction CenterTM (EIC) for e-commerce
and customer-driven businesses and the Customer Interaction
CenterTM (CIC) for sophisticated contact center automation,
ICP provides total interaction management software solutions
for enterprises of all types. |
