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PROFILE
ea consulting, Inc. (ea) was founded in 1990 with a
corporate office in California, U.S. and an Offshore
Development Centre in Malaysia. As a certified SAP Services
partner, ea provides a complete suite of SAP ERP solutions
and services including ERP/CIS implementation, hosting,
upgrades, basis and managed services. ea deploys UtilityWorks™,
an Industry-Specific Best Practice Solution designed
exclusively for utilities.
ea is recognized by the Utilities Market for their
specialized approach and experience with SAP. ea has
been working together with utilities for over 18 years,
to design and implement full featured, highly configurable
ERP solutions including CIS, Financial, Human Resource/Payroll,
Procurement, Data Warehouse and Inventory functionalities
by deploying UtilityWorks™ best practice solution,
and providing 24x7 customer care and support operations,
including 24x7 Help-Desk, state of the art data center,
remote infrastructure and managed services.
In addition to offering outstanding technical consultancy
skills, ea’s staff possesses in-depth hands-on
utility operations expertise, gained from years of experience
in key positions with some of the largest utilities
in the country. This combination and breadth of technical
and business experience enables ea to provide the highest
quality of service to the utilities market.
Our years of expertise, deep vertical industry knowledge
and our specialized understanding of the challenges
in the utilities, and our commitment to customer relationships
enables us to help utilities address issues specific
to their businesses, simplify data capture, enhance
workflow, improve customer service, and ultimately increase
in their ROI.
ea’s proven global delivery model is backed by
CMMI® Level-5 quality and maturity standards, and
the ISO9001:2000 assessments and policies. ea has also
been listed consecutively on the Global Services (GS)
100 Index 2006-2008, as one of the World’s Top
100 Most Innovative Service Providers, and was recognized
as one of the top 50 Technology Companies in the SARTA
Tech Index 2005-2008.
OFFERING
UtilityWorks™ is scalable to meet the
service needs of utilities. UtilityWorks™ consists
of SAP configurations and ABAP programs that built on
top of SAP ERP software. It packaged with core functionalities
including financials, inventory management, procurement,
and maintenance and project systems. In addition to
this core offering, is the Utilities Customer Care and
Service which supports integrated customer billing,
credit tracking, collections functions and work management
all powered by SAP.
UtilityWorks™ helps utilities to structure and
streamline their back-office operations. It enables
to speed up the software deployment, optimize resources,
mitigate risks; and lower the Total Cost of Ownership.
UtilityWorks™ combines unparalleled flexibility
with the functionality required to deliver outstanding
customer service, increase staff efficiency, supporting
in both regulated and deregulated business processes,
and adapting to changing market demands. It is an excellent
strategic solution for utilities.
UtilityWorks™ brings the power of the world’s
leading ERP software (SAP), economically and efficiently
to the mid tier market.
Application Support Services: In today’s increasingly
competitive marketplace, the more predictability in
technology and the costs and budgeting associated with
it, the better. Whether you are having difficulty maintaining
IT staff, looking to support peak and valley workloads,
trying to stay on top of upgrades, or interested in
a complete one-stop-shop, at ea we offer a suite of
services that can be tailored to meet your specific
requirements. Some of our core offerings are:
• Application Hosting (AH)
• SAP Upgrades
• SAP BASIS
• Application Management Outsourcing (AMO)
• Application Service Provider (ASP)
• On Demand Services (ODS)
Whether you are in different geographies and time zones,
have different cultures and languages, or use different
processes and methodologies, ea works closely with you
to ensure effective resource utilization, concise project
definition, to increase communication efficiency and
reduce administrative overhead.
With its variety of offerings, ea can remove the burdens
and costs of implementing and maintaining complex systems
for small, midsize or large organizations.
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