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www.conceptinc.ca
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PROFILE
No matter what business you're in, managing your
company as a technology-enabled whole is critical for success,
Concept designs and implements solutions that transform a
complete range of enterprise processes. And all of our solutions
are "technology-agnostic. At Concept we are dedicated
to understanding our clients' core business challenges and
developing strategies and solutions that not only overcome
these challenges, but deliver ROI and improve the client's
positioning for success.
Application Development and Integration: Concept builds
and integrates mission-critical, scalable systems that link
disparate platforms and data sources in order to process
information more effectively and reliably.
Business Intelligence: Concept works with clients
to organize, manage, report, and analyze complex data and
information that helps them remain competitive in a challenging
market.
eCommerce & Mobility: Concept develops eCommerce systems
that reach new customers, partners and markets through mobile
and web-based interfaces.
Enterprise Collaboration & Content Management: Concept
leverages knowledge and content management, enterprise collaboration
and information architecture to help clients achieve maximum
value from their intellectual capital and apply it to drive
bottom-line results.
Strategic Technology Platform: Concept addresses total cost
of ownership, scalability, performance, security and enterprise
architecture issues including architecture, platform and
infrastructure decisions. Developing cost-effective, rapidly
deployed solutions address specific business problems that
serve to meet these needs, deliver ROI and get you in a
better position for success.
OFFERING
Our customers are amazed when they see the power of deploying
wireless and mobile technology. Working with your management
team to implement mobile strategies that will deliver real
results requires a clear understanding of the technologies
as well as their limitations. Concept possesses the knowledge,
resources, and technology to assist your company in making
the mobility vision a successful reality.
Where does this road lead?
Improve First-Time Fix Rate: Technicians receive the latest
work history, repair procedures and schematics, and compliance
checklists at point-of-work, reducing time spent returning
to customer site to complete job and improving first-time
fix rate.
Enable Efficient Parts Selection, Delivery: Technicians
view parts availability and places orders so parts arrive
at customer site before repair visit is scheduled, increasing
time savings. Part orders can also be approved by a customer
onsite, reducing repair time.
Improve Accounts Receivables: Technicians can update labor
and material charges, gain customer approval for parts and
service costs, generate invoices, capture customer signatures
and confirm billing information, all onsite, increasing
invoice accuracy and reducing customer disputes and improving
cash flow.
Increase Customer Service: With access to maintenance history
and customer profiles, technicians not only arrive onsite
with full knowledge of the repair and correct parts, but
they can also upsell services to customers, improving
service and customer retention
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