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www.atcoitek.com
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PROFILE
ATCO I-Tek delivers excellence in information technology,
customer care and billing services to a diverse client group
in Canada.
We provide full outsourcing in three key areas:
Complete Billing, Call Centre and Customer Care
Services
The company’s proven track record of providing timely,
accurate customer bills throughout Alberta’s transition
to energy deregulation has earned the respect of customers
and clients.
Complete Technology Infrastructure Lifecycle Management
Including Desktop, Server, Network, Voice and Call Centre
Technologies
ATCO I-Tek provides server, network and security services,
voice systems, infrastructure planning and implementation
and technical support for desktop and laptop computers utilizing
a network connecting sites throughout Canada including the
Yukon and the Northwest Territories. A state of the art
data centre environment uses best industry practices and
the Technology support centre offers 24 x 7 customer service.
A disciplined approach is taken to ensure availability,
response and recoverability in line with contracted service
levels.
Business Applications Development, Integration,
Maintenance and Enhancement Services:
Clients benefit from ATCO I-Tek business application expertise
in application strategy, development, implementation and
support to more than 200 business applications for the ATCO
Group of Companies.
- Employs over 800 Albertans
- Delivers more than 12.4 million utility bills annually
- Handles 2.1 million customer calls annually
- Collects more than $2 billion annually for clients
- Supports more than 4,000 desktop and laptop computers
on a network spanning 130 sites in Canada
- Handles more than 78,000 IT service requests annually
- Develops and maintains more than 200 business applications
OFFERING
ATCO I-Tek offers the following products and services:
- Complete billing, call centre and customer care services
- Complete technology infrastructure lifecycle management
including desktop, server, network, voice and call centre
technologies
- Business applications development, integration, maintenance
and enhancement services.
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