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FOR IMMEDIATE RELEASE
Chesterfield County Selects
Advanced and CIS Infinity
CIS Infinity enables
world-class customer service and operational efficiency through system
automation, access to data, and ease of use
CHESTERFIELD COUNTY, VA and TORONTO, CANADA. May 21, 2009 - Harris
Computer Systems ("Harris”) is excited to announce that
Chesterfield County Department of Utilities, Virginia has selected
Advanced Utility Systems’ CIS Infinity to replace its legacy
customer information and billing (CIS) solution. Chesterfield is
Advanced’s third client in the state of Virginia.
Chesterfield County Department of Utilities is a public utility
that employs state-of-the-art technology to deliver the highest
quality water and wastewater service to its customers. The department
provides water service to approximately 105,000 customers and wastewater
service to approximately 85,000 customers in the county.
Chesterfield County Department of Utilities is a leader in the
water and wastewater utility industry. For its 2009 revenue bond
issue, Chesterfield was recognized for its financial strength with
a AAA bond rating from Moody, Fitch and Standard and Poor’s.
Chesterfield is one of only three water and wastewater utilities
in the country to receive a AAA rating from all three rating agencies.
Chesterfield was also recently honored by The Association of Metropolitan
Water Agencies (AMWA) with its top utility management award, recognizing
the department as was one of only 11 public drinking-water systems
in the country to receive the Platinum Award for Utility Excellence.
Since 2001, the department has been awarded seven National Association
of Counties (NACo) Achievement Awards for excellence in customer
service.
As a utility that seeks to achieve excellence throughout the organization,
Chesterfield, partnering with their CIS Consulting firm AAC Utility
Partners, engaged in an exhaustive search for the best CIS solution
to assist in the accomplishment of the Utility’s vision, mission,
goals and objectives. For Chesterfield County, world-class customer
service is a foundation of these initiatives.
“In order to provide world class service, our organization
was looking for an intuitive, easy to use solution that provided
quick access to complete and accurate information. After an exhaustive
search of many products, the selection team was unanimous that CIS
Infinity provided the depth and breadth of functionality with the
access to data and ease of use that would enable us to meet our
goal of world-class service. We are confident that CIS infinity
will enable us to streamline and automate our business processes,
quickly view our customer’s information, and access necessary
data to effectively manage our operations. With these capabilities
we will provide the level of service that Chesterfield customers
expect and deserve,” states Fred Angel, Customer Operations
Administrator for Chesterfield County Department of Utilities.
"Advanced provided the necessary system functionality and
quality implementation plan needed to meet the requirements of Chesterfield
County. We anticipate a high quality, low risk project delivered
on time and on budget." states Edwin Crow, Managing Partner,
AAC Utility Partners.
CIS Infinity will replace the County’s existing billing system.
CIS Infinity will provide integration to downstream applications
such as: Work Management, GIS, Meter Reading, Lockbox, and integration
to the County’s Financial Software. As well, CIS Infinity
will provide automation in the areas of billing, collections, customer
contact, reporting and security, and customer self-service.
“Advanced Utility Systems is excited to partner with an industry
leader and a utility where excellence is expected. Advanced and
Chesterfield will work together to ensure a successful implementation
so that all of Chesterfield County’s customers can benefit
from the investment in CIS Infinity. We look forward to a long and
successful partnership with Chesterfield County Department of Utilities,”
states Peter Fanous, Vice President of Sales for Advanced.
For more information on Advanced and CIS Infinity® visit our
website at www.advancedutility.com.
About Advanced and Harris
Advanced is a wholly-owned subsidiary of Harris Computer
Systems that provides Customer Information and Billing solutions
exclusively to utilities and municipalities. Harris is a leading
provider of financial management and Customer Information Systems
(CIS) software solutions. Since 1976, Harris has focused on providing
feature-rich and robust turnkey solutions to all levels of local
government as well as public power and water markets throughout
North America. Harris' focus is on creating long-term relationships
with our customers and ensuring that we meet the changing needs
of our customers over time. For further information on Harris Computer
Systems, please visit our website at www.Harriscomputer.com,
or call 888-847-7747.
About AAC Utility Partners
AAC Utility Partners (AAC), nationally headquartered in
Columbia, South Carolina, is a utility-focused IT consulting firm
that guides utilities of all services, sectors, and sizes (from
35,000 to 1.4 million accounts) through their major technology projects.
AAC is also the developer of NavigateOne, a methodology, tools,
templates and software system designed to ensure the accuracy, reliability
and ease of these large-scale projects. For more information regarding
AAC Utility Partners go to www.TeamAAC.com.
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