FOR IMMEDIATE RELEASE
Bermuda Electric Light
Company Goes Live with Cayenta Utilities Software
HAMILTON, BERMUDA, March 13, 2009 - Cayenta, a
wholly-owned subsidiary of Harris Computer Systems, is pleased to
announce that Bermuda Electric Light Company (BELCO) is now in production
operation with the Cayenta Utilities Customer Information Systems
(CIS) product. BELCO began live operation with Cayenta Utilities
on Monday, January 19, 2009. Cayenta Utilities is now providing
core billing, accounting, reporting and collections for BELCO's
customers.
"We are pleased with the timely and seamless conversion to
Cayenta Utilities," said Damon Wade, BELCO VP of Customer Services.
"After months of hard work, the staffs of Cayenta and BELCO
completed the data conversion over the weekend, and on Monday morning
we were taking payments as usual. We sent out 9,570 customer bills
in the first week, all of which were both accurate and on time."
"We are proud to have BELCO as a part of the Cayenta family,"
said Brad Atchison, General Manager of the Cayenta Division. "Together
with the BELCO team and the QA consulting team from AAC, we were
able to focus on the project objectives and deliver an automated
CIS solution that is also highly integrated with BELCO's existing
enterprise systems. The success at BELCO is a testament to the products,
methodology, people and teamwork in our organizations."
Cayenta Utilities provides core billing, revenue tracking, rate
flexibility and enhanced customer management features such as call
and complaint tracking, automatic service order generation and credit
control.
Cayenta is also providing seamless integration between Cayenta
Utilities and BELCO's existing enterprise applications - Avantis
(Work Order Management), SAP (Financials), Great Plains (Bermuda
Gas payments), Outage Management and their ESRI GIS application.
Cayenta also developed a robust Remote Cashiering module which allows
for Web-based remote payment locations on the island.
"We are pleased with Cayenta's commitment to delivering an
accurate, reliable and highly functional CIS to BELCO," said
Edwin Crow, Managing Partner of AAC Utility Partners. "The
Cayenta team worked seamlessly with BELCO's project team to deliver
this new system, and their commitment to BELCO's success was evident
throughout the project.
"Cayenta Utilities is a good fit for our organization. It
gives us the automation and flexibility that we were lacking,"
said Wade. "We are confident that Cayenta will meet all of
our CIS needs as we endeavor to provide 21st century products and
services to all of our customers."
About BELCO
BELCO, located in Hamilton, Bermuda generates and provides electric
service to 35,000 customers on island.
About AAC
AAC Utility Partners, with its North American headquarters in Columbia,
SC, is a technology consulting firm focused on serving domestic
and international utilities by providing specialized consulting
for CIS, ERP, AMI and other utility technology solutions.
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