FOR IMMEDIATE RELEASE
Central Hudson Gas &
Electric Corporation Deploys Oracle® Utilities Mobile Workforce
Management to Enable Real-Time Scheduling
SAN FRANCISCO, CA– September 22, 2008 -
Central Hudson Gas & Electric Corporation, a New York-based
utility that provides electricity and natural gas along with superior
energy services to its residential and business customers, has upgraded
its Oracle® Utilities Mobile Workforce Management application
to take advantage of new functionality that allows users to improve
workforce productivity, plan maintenance more effectively and enhance
customer service. This new version utilizes Oracle Utilities’
new real-time scheduling engine.
The utility needed to handle both emergencies and routine service
calls in real-time, while also efficiently and effectively managing
remote scheduling. The latest version of Oracle Utilities Mobile
Workforce Management provides real-time scheduling capabilities
needed to manage intra-day schedule changes due to emergency work
requests and other work-order changes. Central Hudson Gas &
Electric can now automatically coordinate changes to field crew
schedules and readjust other pending work in real-time – as
opposed to manually rescheduling the various tasks – ultimately
helping to save time and reduce human error.
Further, with a comprehensive, real-time view of all pending tasks,
the Oracle system is able to calculate routes that group service
calls most efficiently for technicians working in a particular geographic
area. This functionality helps Central Hudson Gas & Electric
reduce overall workforce travel time and minimize costs as well
as vehicle wear and tear.
Supporting Quotes
“Oracle Utilities Mobile Workforce Management enables utilities
to improve communication between their operations and field personnel
and optimize available workforces – ultimately improving customer
service. Central Hudson Gas & Electric is already reaping the
benefits of the application’s ability to manage service requests
in real time, resulting in time and money saved,” said Quentin
Grady, senior vice president and general manager, Oracle Utilities.
“Oracle Utilities Mobile Workforce Management’s scheduling
capabilities and improved product functionality have allowed our
field staff to plan effectively, leading to increased responsiveness
and improved customer satisfaction,” said Charlie Freni, senior
vice president of customer services, Central Hudson Gas & Electric
Corporation.
About Oracle Utilities
Oracle Utilities delivers the proven software applications that
help utilities achieve competitive advantage, business performance
excellence and a lower total cost of technology ownership. Oracle
Utilities integrates industry-specific customer care and billing,
network management, work and asset management, mobile workforce
management and meter data management applications with the capabilities
of Oracle’s industry-leading enterprise applications, business
intelligence tools, middleware and database technologies. Oracle
Utilities enables its customers to adapt more nimbly to market deregulation,
meet ever-evolving customer demands, and deliver on commitments
to environmental conservation. For more information, visit www.oracle.com/industries/utilities.
About Oracle
Oracle (NASDAQ: ORCL) is the world's largest enterprise software
company. For more information about Oracle, please visit www.oracle.com.
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