FOR IMMEDIATE RELEASE
Edenor Selects Oracle®
Utilities
Argentina’s Largest
Electricity Distributor to Use Oracle Utilities Customer Care and
Billing for Enhanced Customer Service in Increasingly Complex, Regulated
Market
REDWOOD SHORES, CA., August 4, 2008 - Oracle today
announced that Edenor, the largest electricity distributor in Argentina,
has selected Oracle® Utilities Customer Care and Billing and
Oracle Utilities Business Intelligence to better enable it to enhance
customer service while complying with increasingly complex regulatory
requirements.
Edenor distributes electricity exclusively to the greater Buenos
Aires metropolitan area and north of the city, serving a population
of approximately 7 million people and an area of 4,637 square kilometers.
Argentina represents the third largest Latin American electric sector
in terms of installed capacity and consumption.
Edenor operates in a highly regulated market. In an effort to replace
legacy systems with a flexible and scalable alternative, the utility
selected Oracle Utilities. Built on open standards, Oracle’s
enterprise-class applications will help Edenor streamline business
processes while enhancing customer service and revenue management.
"Edenor's selection of Oracle Utilities applications is testimony
to the strength and value we offer the industry. We look forward
to teaming with Edenor to help the company navigate the demands
of a complex regulatory environment, while delivering superior customer
experiences," said Quentin Grady, senior vice president and
general manager, Oracle Utilities.
"One of the key reasons we chose Oracle Utilities Customer
Care and Billing was to provide our call center staff with a comprehensive
view of each customer in order to enhance the customer experience.
In addition, Oracle’s enterprise-level products provide the
flexibility and scalability we need to continue high levels of customer
service as demands change and grow," said Rogelio Pagano, chief
financial officer, Edenor.
About Oracle Utilities
Oracle Utilities delivers the proven software applications
that help utilities achieve competitive advantage, business performance
excellence and a lower total cost of technology ownership. Oracle
Utilities integrates industry-specific customer care and billing,
network management, work and asset management, mobile workforce
management and meter data management applications with the capabilities
of Oracle’s industry-leading enterprise applications, business
intelligence tools, middleware and database technologies. Oracle
Utilities enables its customers to adapt more nimbly to market deregulation,
meet ever-evolving customer demands, and deliver on commitments
to environmental conservation. For more information, visit www.oracle.com/industries/utilities.
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