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FOR IMMEDIATE RELEASE
Citizens Gas Invests in
Ventyx Software Solution to Sustain Award-Winning Customer Service
Utility Upgrading to Latest Release of Customer Suite
ATLANTA, GA., March 25, 2008 - Ventyx™,
the world's largest private software provider to the utility industry,
today announced that Citizens Gas & Coke Utility has signed
an agreement with the company to upgrade its customer management
capabilities with the latest CIS/billing solution from Ventyx, Customer
Suite Release 4.1.
Customer Suite is a powerful solution for managing utilities' customer-
facing processes, from simple inquiries to marketing initiatives
to complex billing. The latest release of Customer Suite delivers
improved data security and increased flexibility in charge calculations,
billing and service order management, as well as enhancements to
the user interface. As a result, Release 4.1 will enable Citizens
Gas users to more easily apply rate discounts, create service orders
for customers not tied to premises, and provide additional protection
for sensitive customer data, helping the utility continue its long-standing
tradition of industry-leading customer satisfaction.
"Citizens Gas is proud of our record of satisfying our customers,"
said Andy Proctor, Citizens Gas CIO. "For the last five years
we have been ranked among the top four utilities in the Midwest
for overall customer satisfaction, according to an independent study
by J.D. Power and Associates. As a long- standing customer, we know
that Ventyx solutions have played a vital role in this success.
Upgrading to release 4.1 of Customer Suite keeps us on a baseline
version of the software to help us continue this tradition while
laying the foundation to easily implement future advances in the
solution."
Citizens Gas joins a growing number of utilities who have implemented
or made plans to implement the new solution. Among these clients
are Connexus Energy; City of Charlotte, NC; City of Fort Collins,
Colorado; City of Provo, Utah; City of Wichita, Kansas; and National
Water Commission of Jamaica.
"Citizens Gas' decision to leverage our latest release continues
a long- standing partnership with this extraordinarily successful
utility, and it provides further validation of the market demand
for our solutions," said Ventyx President and CEO Vince Burkett.
"Already more than 100 utilities are utilizing our CIS solution
to improve business processes while meeting the needs of their customers.
Release 4.1 will help grow this number even further as it delivers
the capabilities that utilities need to thrive in today's challenging
energy market-flexible rate calculations, efficient billing and
service order management-all while ensuring customers' personal
information is protected from theft."
About Citizens Gas
Citizens Gas & Coke Utility is a public charitable
trust providing efficient and reliable energy services (Gas, Steam
and Chilled Water) to more than 266,000 customers in and around
Marion County, Indiana. The public charitable trust means the utility
is managed only for the benefit of customers and the community.
As the only utility in the nation operating as a Public Charitable
Trust , Citizens Gas functions as a partner with the community it
serves. Citizens Gas has a tradition of making investments that
improve the quality of life in our community. From neighborhood
revitalization efforts like Fall Creek Place and Christmas in April,
to our support of college scholarships and our direct financial
assistance to low-income customers, Citizens Gas is focused on making
Indianapolis a better place to live. For more information visit
www.citizensgas.com
About Ventyx
Ventyx is a leading business solutions provider, delivering
asset management, mobile workforce management, customer care, energy
trading and risk management, energy operations, and energy analytics
solutions to more than 900 energy, utility and communications customers,
as well as to asset- intensive customers in selected commercial
markets. With approximately 1,200 employees in more than 20 locations
worldwide, Ventyx delivers best-of-breed business solutions that
maximize operational and financial performance, backed by the industry's
deepest available industry-specific domain expertise. For more information,
visit our Website at www.ventyx.com.
Ventyx is a trademark of Ventyx Inc. Other company and product
names may be trademarks of the respective companies with which they
are associated.
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