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FOR IMMEDIATE RELEASE
Vectren Invests in Superior
Customer Service with Ventyx Solutions
Three-Year Managed Services Agreement Gives
Utility Access to Latest Advances in Service Delivery Management Technology
ATLANTA, GA; September 18, 2007 – Ventyx™,
the world's largest private software provider to the utility industry,
today announced a three-year managed care contract with Vectren
Corporation (NYSE: VVC), affirming the company's commitment to offer
the highest levels of service to its more than 1 million customers
by investing in advanced customer and enterprise workforce management
solutions from Ventyx.
Vectren, a progressive energy-holding company headquartered in
Evansville, Ind., delivers gas and/or electricity to more than 1
million utility customers in Indiana and Ohio. The company signed
a three-year agreement with Ventyx, with the option of adding a
fourth year, to ensure access to the most advanced releases and
newest functionality within Ventyx Customer Suite and Service Suite
solutions. Additionally, the company is upgrading to the latest
release of Ventyx enterprise workforce management software, Service
Suite 8.0.
"At Vectren, we know success comes from understanding and
satisfying our customers' desires,” said Daniel Bugher, Vectren
CIO. "Therefore, we are committed to investing in technology
solutions to help us reach our goals, such as the Customer Suite
and Service Suite technologies from Ventyx. As a long-time client
of both Indus and MDSI, we expect the combination of these two industry-leading
companies to continually improve the technology we need to address
our customers' requirements.”
As part of the managed care agreement, Ventyx will provide maintenance
and services offerings tailored specifically to Vectren's unique
business needs. These services will ensure the technical currency
of Vectren's implemented software, as well as the right to future
releases of the software. Therefore, the company can fully employ
the robust capabilities of today's solutions and easily embrace
new functionality as it is released by Ventyx in the future.
"This new agreement demonstrates Vectren's firm commitment
to offering the utmost in customer service supported by the industry's
most advanced solutions for customer and service management,”
said Ventyx President and CEO Greg Dukat. "Furthermore, it
represents yet another Indus/MDSI customer which has validated the
combination of our companies by investing in Ventyx. We are proud
that Vectren has recognized our leadership in the industry and commit
ourselves to ensuring their continued leadership in theirs.”
About Vectren Corporation
Vectren Corporation (NYSE: VVC) is an energy holding company
headquartered in Evansville, Ind. Vectren's energy delivery subsidiaries
provide gas and/or electricity to more than 1 million customers
in adjoining service territories that cover nearly two-thirds of
Indiana and west central Ohio. Vectren's non-utility subsidiaries
and affiliates currently offer energy-related products and services
to customers throughout the Midwest and Southeast. These include
gas marketing and related services; coal production and sales; and
energy infrastructure services. To learn more about Vectren, visit
www.vectren.com.
About Ventyx
Ventyx is the leading provider of best-of-breed software
solutions which enable energy, utilities, telecommunications, broadband
and other commercial field service organizations to optimize the
management of their customers, workforce, spare parts inventory,
equipment, tools and documentation -- empowering organizations to
maximize efficiencies in their customer relationships, facilities,
workforce and field service operations. The Ventyx Global Energy
Decisions business unit is a leading provider of utility industry
solutions for generation asset and portfolio optimization, energy
trading and risk management, schedule management, price and load
forecasting, maintenance optimization, resource planning, fuel budgeting,
plant betterment and environmental compliance analysis. With offices
in North America, Europe, the Middle East and Asia-Pacific, Ventyx
has more than 700 clients in select asset-intensive service-based
industries. For more information, visit our Website at www.ventyx.com.
Ventyx is a trademark of Ventyx Inc. Other company and product
names may be trademarks of the respective companies with which they
are associated.
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