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FOR IMMEDIATE RELEASE
Systems & Software
Named Top CIS Provider to Investor-Owned Utilities by UtiliPoint®
Tier
2 Award Announced at CIS Conference 31
COLCHESTER, VT - July 23, 2007 - Systems &
Software, Inc., a leading Customer Information System (CIS) solution
provider for utilities, announced that UtiliPoint® International,
Inc., a prominent utility consulting firm, placed them as the number
one CIS provider to investor-owned utilities in their 2007 Technology
Vendor Tier 2 rankings.
UtiliPoint International, Inc. developed the Technology Vendor
Analysis Matrix (TVAM) as a tool to address the utility industry's
need for objective rating and rankings of CIS technology vendors
and service providers. Criteria included awareness and reputation,
industry focus and market share, channels and partners, customer
satisfaction, functionality, integration, product testing, support
and development process.
"Today's utilities face business challenges that require strategic
and innovative customer service solutions," said Jon T. Brock,
Chief Operating Officer, UtiliPoint International, Inc. "Systems
& Software's top ranking in our market evaluation for Tier 2
IOUs are indicative of a strong commitment to customer satisfaction,
functionality, flexibility and overall low cost of ownership."
continued Brock.
Systems & Software provides advanced CIS technology to market
leading utilities, helping them to deliver exceptional customer
service coupled with strong financial and operating performance.
The company's web-based enQuesta™ software empowers utilities
to integrate their operations beyond the 'traditional CIS' by leveraging
enterprise solutions including service-oriented architecture (SOA),
mobile workforce management, new sites management, electronic bill
presentment and payment (EBPP), and web-based customer self-service.
"Market-leading utilities require continual advances in technology
to meet their business challenges for demand management and conservation,
high levels of customer service, operational efficiency and integration
of the enterprise," said Rich Elmore, Senior VP, Systems &
Software. Elmore continued, "Our customers should be recognized
for steering the course resulting in this first place industry rating."
About Systems & Software, Inc.
Since 1973, Systems & Software has been a top-rated CIS provider
to municipal and investor-owned (IOU) electric, water and gas utilities.
With an unrivalled track record of success, the company's web-based
enQuesta software drives advanced business performance including
utility billing, revenue management, service-oriented architecture
(SOA), mobile workforce management, GIS integration, electronic
bill presentment & payment (EBPP), automated meter integration
(AMI/MDM), time-of-use (TOU) billing, asset management/work management
integration, customer self-service web portal, business intelligence
and reporting. enQuesta is specifically designed for utilities and
is proven to increase efficiencies and revenues, as well as enhance
customer service. For more information about Systems & Software,
Inc. and enQuesta, please visit www.systemsandsoftware.net
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