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FOR IMMEDIATE RELEASE
El Paso Water Utilities
Goes Live with Systems & Software's Award-Winning enQuesta™
3e
Texas-based utility
implements next-generation CIS solution to support expanding business
COLCHESTER, VT and EL PASO, TX - July 11, 2007
- Systems & Software, Inc., a leading Customer Information Systems
(CIS) solution provider for utilities, announced today that El Paso
Water Utilities (EPWU) has successfully implemented their enQuesta
3e solution.
enQuesta 3e was selected by EPWU to help support expansion plans,
due in part to the 20,000 U.S. troops soon to be stationed at Fort
Bliss. Departments across the utility will benefit from a central
system which tracks the progress and status of new account creation
through a single portal view. Additionally, EPWU will look to add
enQuesta's Stormwater Billing module. This comes after recent flooding
caused extensive damage to the city's infrastructure.
"We expect the benefits of the Stormwater Billing module to
be exponential," stated Nick Costanzo, Assistant General Manager,
EPWU, Costanzo continued, "The addition of the (Stormwater
Billing) module will assist us in funding necessary infrastructure
improvements as well as meeting current maintenance and capacity
demands and population growth."
The project's seamless implementation was cited as a driving force
behind its overwhelming success. "The EPWU and Systems &
Software teams worked diligently to drive the project to a successful
conclusion," said Armando Renteria, Chief Information Officer,
EPWU.
Jerry Ford, CEO, Systems & Software, said "The collaboration
and excellence in execution demonstrated by both teams were the
critical factors that led to such a successful result. We look forward
to continuing this partnership with EPWU with the same spirit and
vigor for many years to come."
About El Paso Water Utilities (EPWU)
El Paso Water Utilities was established in 1952 to manage and operate
the water and wastewater system for the City of El Paso, Texas and
its ETJ (Extra Territorial Jurisdiction). The City of El Paso is
home to an estimated 617,000 residents, with an additional 126,000
residents in the remaining areas of El Paso County. EPWU serves
190,000 wholesale and retail customers.
About Systems & Software, Inc.
Systems & Software, Inc. is a strategic billing, customer service
and customer information system (CIS) solution provider to utilities
throughout North America. Their trademark offering, enQuesta, was
built on the expertise and knowledge gained from helping utilities
in streamlining their strategic goals and exceeding customer expectations
while driving operational excellence. enQuesta offers advanced customer
information features, billing, meter management, revenue management,
field services management, GIS integration, customer self-service
and business intelligence & reporting. Systems & Software,
Inc. supports customer care operations with millions of transactions
per month throughout North America. For more information on how
Systems & Software, Inc. and enQuesta empower the utility industry,
please visit our website at www.systemsandsoftware.net
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