COLCHESTER, VT., May 21, 2007 - The City of Greensboro has selected Systems & Software's latest offering, enQuesta™ 3e, to provide an integrated approach to managing and optimizing its customer service operations.

Serving more than 98,000 customers, Greensboro provides safe, dependable drinking water and wastewater treatment, as well as meter reading, billing, and maintenance of water and sewer lines. The Storm Water Division works to alleviate flood-related problems, improve and monitor water quality in streams, and assist residents in resolving drainage issues. Additionally, the Field Operations Department manages the collection of solid waste, recycling, and yard waste for residential and commercial communities.

"We strongly believe that enQuesta™ 3e will provide greater efficiency to our citywide call center to handle additional utility-related calls. This upgrade will also enable us to rapidly adapt to changing business requirements and system demands," said Jeff Kimel, City of Greensboro's Customer Service and Billing Manager.

Through enQuesta™ 3e, the city plans to integrate several of its critical business processes, aligning with industry benchmarks and best practices. enQuesta™'s Reporting Portal lends a library of standard reports and a unique web-based reporting capability, as well as data access to underlying enQuesta™ data stores. A robust and easy-to-use set of tools enables the utility to quickly and easily create and distribute reports to the user community. Additionally, enQuesta™ 3e will allow the utility to extend the CIS data elements to other applications using an industry-standard protocol rather than designing custom interfaces.

"Our solution offers the right blend of expertise and customer-centric business processes. With enQuesta™ 3e, we now have the enhanced ability to provide an even more tightly knit enterprise solution. It was very significant that Greensboro chose to adopt this cutting-edge technology." said Jerry Ford, CEO, Systems & Software.

About Systems & Software, Inc.
Systems & Software, Inc. is a strategic billing, customer service and customer information system (CIS) solution provider to utilities throughout North America. Their trademark offering, enQuesta™, was built on the expertise and knowledge gained from helping utilities in streamlining their strategic goals and exceeding customer expectations while driving operational excellence. enQuesta™ offers advanced customer information features, billing, meter management, revenue management, field services management, GIS integration, customer self-service and business intelligence & reporting. Systems & Software, Inc. supports customer care operations with millions of transactions per month throughout North America. For more information on how Systems & Software, Inc. and enQuesta™ empower the utility industry, visit our website at www.systemsandsoftware.net

# # #