FOR IMMEDIATE RELEASE
Direct Energy Deploys First
Data Utilities' Peace 8 CIS for One Million Electricity and Gas Customers
MIAMI, FL., May 10, 2007 - Direct Energy, one
of North America’s largest energy and energy-related services
providers, has upgraded to First Data Utilities’ Peace®
8 Customer Information System (CIS) to manage more than one million
retail electricity and gas customers — both residential and
commercial - in Ontario, Canada.
With over five million customer relationships across North America,
Direct Energy provides customers with choice and support in managing
their energy costs through a portfolio of innovative products and
services. With operations across Canada, Texas and the northeastern
United States, Direct Energy delivered $7.6 billion USD of energy
and energy-related services to residential and commercial customers
in 2006.
Direct Energy has operated the Peace CIS software product since
2000. The latest version, Peace 8, incorporates hundreds of new
features and enhancements and reflects a particular focus on process
improvement to lower utility customer cost-to-serve.
“The implementation of Peace 8 enhances our ability to quickly
respond to our customers while providing an advantage over competitors
with less sophisticated customer information systems,” said
Kumud Kalia, CIO and EVP, Customer Operations, Direct Energy.
Chris Warrington, president, First Data Utilities, said, “Since
its introduction, the Peace CIS has been at the forefront of commercial
off-the-shelf utility CIS, and Direct Energy's smooth upgrade to
Peace 8 is testament to the Peace CIS's proven upgrade path, which
enables utilities to stay current with technology and features without
the costs and risks of customized systems."
About Direct Energy
Direct Energy is one of North America’s largest energy and
energy-related services providers with over 5 million residential
and commercial customer relationships. Direct Energy provides customers
with choice and support in managing their energy costs through a
portfolio of innovative products and services. A subsidiary of Centrica
plc (LSE: CNA), one of the world’s leading integrated energy
companies, Direct Energy operates in Texas, the northeastern United
States and across Canada. To learn more about Direct Energy, visit
www.directenergy.com.
About First Data Utilities
First Data Utilities develops top-rated utility billing software
and provides outsourced utility billing and payment transaction
services. The company offers a wide portfolio of outsourced services
spanning the entire meter-to-cash transaction cycle, and is uniquely
positioned to combine the best technologies and services —
including the top-rated Peace® Customer Information System (CIS)
software — in ways that achieve greater efficiency to drive
down utility customer cost-to-serve. First Data Utilities is at
the forefront of utility software development with its adoption
of world-class Agile development techniques and Service Oriented
Architecture. First Data has more than 300 utility clients ranging
from entrepreneurial new entrant energy retailers to the largest
dual-fuel utilities with millions of customers and multiple market
operations. For more information, visit www.firstdatautilities.com.
About First Data Corp.
First Data Corp. (NYSE: FDC) is a leading provider of electronic
commerce and payment solutions for businesses worldwide. Serving
over 5 million merchant locations, 1,900 card issuers and their
customers, First Data powers the global economy by making it easy,
fast and secure for people and businesses around the world to buy
goods and services using virtually any form of payment. The company's
portfolio of services and solutions includes merchant transaction
processing services; credit, debit, private-label, gift, payroll
and other prepaid card offerings; fraud protection and authentication
solutions; electronic check acceptance services through TeleCheck;
as well as Internet commerce and mobile payment solutions. The company's
STAR Network offers PIN-secured debit acceptance at 2 million ATM
and retail locations. For more information, visit www.firstdata.com.
First Data Corporation
Glen Turpin
glen.turpin@firstdatacorp.com
James Braatvedt
james.braatvedt@peace.com
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