COLCHESTER, VT and TUPPER LAKE, NY., April 9, 2007 - The Village of Tupper Lake, NY upgraded to the latest version of enQuesta™, the next generation Customer Information System (CIS) solution from Systems & Software, Inc.

Serving 4,000 electric, water and waste water customers, the municipality caters to the Village of Tupper Lake as well as parts of the neighboring town of Altamont.

“Ease of use and scalability were two of the top reasons we chose to upgrade to enQuesta™. We were thoroughly impressed with the efficiency, knowledge and friendliness of this implementation team and their willingness to go the extra mile. The experience more than justified our decision to continue the long-term partnership with Systems & Software,” said Mary Casagrain, Treasurer, Village of Tupper Lake.

The municipality adopted many of enQuesta™'s best business processes specifically in the areas of billing, cash, payroll, credit and collections and printing delinquent notices. The critical deployment will improve access to customer information, enhance on-screen navigation, increase reporting abilities through enQuesta™ Reporting Portal and automate manual processes while reducing errors.

“The successful implementation will help Tupper Lake to carve out a distinct business advantage especially in terms of accuracy of billing and collections processes . Our comprehensive and reliable solution combined with the dedication and proficiency of the implementation team helped ensure a successful upgrade that will enable the utility to meet the changing needs of its customers,” said Jerry Ford, Senior Vice-President, Implementation & Support, Systems & Software, Inc.

About Systems & Software
For over 34 years, Systems and Software, Inc. has been a strategic billing and customer information system (CIS) solution provider to the utility space. Their trademark offering, enQuesta™, was built on the expertise and knowledge gained from helping utilities in streamlining their strategic goals, exceeding customer expectations while driving operational excellence. enQuesta™ offers advanced customer information features, billing, meter management, revenue management, field services management and GIS integration, a customer self-service web portal as well as business intelligence and reporting. Systems & Software, Inc. supports customer care operations with millions of transactions per month throughout North America. For more information on how Systems & Software, Inc. and enQuesta™ empowers the utility industry, please go to www.systemsandsoftware.net.

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