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CONTACT INFORMATION
Indus International
www.indus.com
FOR IMMEDIATE RELEASE
Fort Collins Strives For
One-Stop Customer Service with Integrated Indus Solution
Customer Suite Enhances
Collaboration Among Multiple Divisions
ATLANTA, GA, November 27, 2006 – Indus International
Inc. (NASDAQ: IINT), a leading Service Delivery Management (SDM)
solution provider, today announced that the City of Fort Collins,
Colorado, has chosen the latest Indus customer management solution
to help upgrade its citywide customer service capabilities.
A member of the Platte River Power Authority, Fort Collins is striving
to deliver one-stop contact for its utility and non-utility customers.
To do so, the city is upgrading to Indus Customer Suite 4.0 to give
its customers a single point of contact for information and services.
Additionally, the advanced delinquency process in Customer Suite
will allow Fort Collins Utilities to appropriately handle non-utility
charges as they become delinquent. As a municipal department, Fort
Collins Utilities is mandated to bill for services that are not
utility-related and therefore not subject to the same rules as utility
service. Because the Indus solution's collection strategy process
accommodates multiple jurisdictions, account classes, credit ratings,
times of year, etc., it will support the city's more flexible collection
strategies to enhance its revenue management. As a result, with
a single, flexible and scalable solution, the city can manage the
entire customer care and billing process for both utility and non-utility
customers.
"Our customers count on us to provide reliable energy and
safe drinking water, but they also expect us to deliver efficient
and quality customer service,” said Michael B. Smith, general
manager, Fort Collins Utilities. "By facilitating collaboration
and enhanced data sharing across our diverse departments, Indus
Customer Suite provides a powerful tool for our customer service
representatives to help them meet this challenge.”
The flexible architecture and scalability of Customer Suite will
enable the application to grow with the city as its needs expand.
And, because the solution is built around the Oracle 10g portal
framework, it will enhance collaboration within the utility and
with other city systems such as the geographic information system.
Customer Suite's user interface provides information at users' fingertips
without the need to navigate deep into the system to solve business
problems. In addition, the Oracle Workflow Engine within Customer
Suite can be used to model complex customer-specific business flows
that typically involve multiple applications. As a result, Customer
Suite will help Fort Collins move closer to their goal of offering
citizens one-stop contact with the city.
"Progressive and growing utilities such as Fort Collins understand
that there is only one place where they can find a customer management
solution with the scalability and open architecture to help them
reach their goals,” said Indus President and CEO Greg Dukat.
"No other customer management system offers greater scalability
to grow with your utility than Indus Customer Suite. We have many
utility clients live now running with 500,000 customers or more,
including several with more than one million and one with more than
three million customers! Nothing speaks louder to the scalability
of our system than real-world success.”
About Indus International
Indus is a leading Service Delivery Management (SDM) solution
provider, helping clients in a broad array of industries optimize
the management of their customers, workforce, spare parts inventory,
tools and documentation in order to maximize performance and customer
satisfaction while achieving significant cost savings. Indus customer,
asset and workforce management software products, professional services
and hosted service offerings improve our clients' profitability
by reducing costs, increasing capacity and competitiveness, improving
service to their customers, facilitating billing for services and
ensuring regulatory compliance. Indus solutions have been purchased
by more than 400 companies in more than 40 countries, representing
diverse industries -- including manufacturing, utilities, telecommunications,
government, education, transportation, facilities and property management,
high tech, consumer packaged goods and more.
Indus is a registered trademark of Indus International, Inc. Other
company and product names may be trademarks of the respective companies
with which they are associated.
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