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FOR IMMEDIATE RELEASE
Atlanta Department of Watershed
Management Goes Live with Systems & Software's enQuesta™
The City of Atlanta's
Department of Watershed Management (DWM) streamlines its business
processes with Systems & Software's next generation CIS.
COLCHESTER, VT and ATLANTA, GA. October 24, 2006
–The City of Atlanta's Department of Watershed Management (DWM)
announced today the simultaneous go-lives of Systems & Software,
Inc.'s enQuesta™ ( www.systemsandsoftware.net ) and IVR as well
as the opening of a new call center. enQuesta™ was ranked by
UtiliPoint as the number one CIS choice for Municipal Customer Care
and Billing in 2006.
Serving 300,000 residents in and around Atlanta, DWM wanted to replace
their soon-to-be obsolete legacy system with a leading-edge solution
that could enhance the city's customer service offerings. "We
were in search of an integrated solution which would streamline our
business processes, increase revenue volumes through new collections
offerings while improving cash flow validation and receipt of payments,"
explained Debra Henson, Program Manager Officer at DWM.
enQuesta™ 's new job scheduler functionality will enable the
city to automate billing processes– a true time saver, as the
need for manual intervention will be removed from this daily process.
DWM also adopted many of enQuesta™'s best business processes
specifically in the areas of workflow management and credit and collections.
In addition, enQuesta™ 's billing engine will also allow DWM
to more easily flag anomalies, like severe fluctuations in usage,
and will help their customer service representatives be more efficient
and effective when addressing customer complaints.
On a wider scale, work order information can now be synchronized between
the customer service function and field operations. The seamless integration
between enQuesta™ and the Maximo Work Management System will
increase workflow efficiencies by taking away the requirement for
duplicate entry. Equally important is the enhanced web services integration
between enQuesta™ and DWM's Nortel IVR system. This web services
integration feature ensured that future integration with any third
party application is achievable with minimal development effort and
expense.
Program Manager Officer, DWM, Debra Henson, added, "Systems &
Software Inc.'s quality system integration team used their upgraded
methodology to complete the highly strategic implementation within
our expected time frame."
The deputy commissioner of DWM, Sheila Pierce, went on to add how
System & Software's integration team was "all over the newly
opened call center. They made sure that the customer service representatives
received all possible technical help during those important initial
days."
Burt Willey, President and CEO, Systems & Software, Inc. was upbeat
in announcing the landmark implementation. "We are proud of our
unparalleled reputation as the CIS partner of choice in bringing key
utilities across the country live within their expected timeframe.
We have consistently gained this recognition because of the longstanding
history of our desire and ability to listen to our customers and to
respond to our customer's ever-changing needs during the implementation
life-cycle. We are delighted that the City of Atlanta and Systems
& Software, Inc. were together able to successfully implement
a solution that will not only empower and benefit the DWM team, but
also the citizens and City of Atlanta. Today's announcement underscores
Systems & Software's tenacity, unrivaled commitment to our customers
and marks the beginning of yet another successful and productive partnership,"
said Willey .
About City of Atlanta's Department of Watershed Management
The Department of Watershed Management is dedicated to providing
the highest quality drinking water and wastewater services to residential,
businesses and wholesale customers at the lowest possible cost, while
protecting urban waterways, conserving natural resources, and providing
clean, safe water for downstream customers. Traditionally, the City
of Atlanta has operated its water, wastewater and sewer agencies independently.
However, each of these functions is related to overall water quality
and the management of water resources within a watershed. In 2002,
the Department of Watershed Management was formed to administer all
water-related services and functions.
About Systems & Software, Inc.
Systems & Software, Inc. offers enQuesta™, a
Web-based CIS solution, to leading municipal and investor-owned
water, wastewater, refuse, gas, and electric utilities. enQuesta™
offers advanced customer information features, billing, meter management,
revenue management, field services management and GIS integration,
and business intelligence and reporting. Systems & Software,
Inc. supports customer care operations with millions of transactions
per month throughout North America. For more information on how
Systems & Software, Inc. and enQuesta™ empowers the utility
industry, please go to www.systemsandsoftware.net
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