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CONTACT INFORMATION
Home Service USA
Dennis Wellert
denniswellert@hsusacorp.com
Renata R. Toney - SKM Group
rtoney@skmgroup.com
FOR IMMEDIATE RELEASE
Home Service USA Corp Partners
with Portland Water District
Leading emergency home repair firm forms
strategic alliance with utility to protect customers against costly
water service line leaks and breaks
MIAMI, FL., August 15, 2006 – Home Service
USA Corp announced today it has entered into an agreement with the
Portland Water District in Portland, ME, to provide a water service
line warranty program to its residential customers. Based in Miami,
FL, Home Service USA offers utility companies across the country
available solutions to serve consumers with vital, round-the-clock
assistance on household emergencies, ranging from blocked drains
to faulty wiring.
“The Portland Water District provides high-quality service
to nearly 200,000 people living in the Greater Portland area,”
says Dennis Wellert, Home Service USA senior vice president. “Our
new partnership provides an opportunity for the district to expand
customer service while protecting homeowners against potentially
costly service line leaks and breaks on private property.”
Customers benefit tremendously by not having to find a contractor
in an emergency, avoiding large unexpected bills, all for a low
annual fee.
Home Service USA provides service contracts that provide emergency
plumbing, drainage, gas, electrical wiring and service line emergency
services to homeowners in partnership with utility companies. Programs
are branded under the utility. Home Service USA manages all aspects
of the program, including direct marketing, customer service, claims
handling and service fulfillment through its sub-contractor (plumbers,
electricians, etc.) network.
“We have a demonstrated record of rapidly building high quality
utility assistance programs through substantial marketing investments
and well managed service networks,’’ adds Wellert. “We
customize programs as a new offering or seamlessly integrate into
existing programs without further investment of time and money from
our partners.”
Similar to automobile emergency road services, Home Service USA
strives to be the best at promptly dispatching qualified technicians
to fix household problems, offering solutions to utility partners
that meet real customer needs.
“We guarantee standards that meet or exceed customer expectations
with a 97 percent satisfaction rating from members serviced,”
says Myles Meehan, Home Service USA vice president of business development.
“A strategic alliance with us offers the utility partner a
customer focused service that provides a new source of income with
virtually zero risk.”
About Home Service USA
Home Service USA is a wholly-owned subsidiary of Homeserve plc,
a London Stock Exchange listed support services company with market
capitalization approaching $1.7 billion. Homeserve plc now has over
5 million service contracts worldwide, working with partners in
sectors including utilities, manufacturing, and financial services.
Home Service USA has its headquarters and operations center in Miami,
FL.
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