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SAN FRANCISCO, CA, July 31, 2006 - Pacific Gas & Electric Company (PG&E), one of the nation’s largest combination natural gas and electric utilities, has gone live with an upgrade of SPL Customer Care & Billing (CC&B) software. SPL is a leading provider of strategic utility management software solutions for the global utility market.

PG&E also replaced an existing CRM application with SPL CC&B’s Practical CRM (Customer Relationship Management) software, which gives utility companies the specific CRM functions they need.

“The success of this project is the result of great teamwork,” said Pat Lawicki, PG&E’s Chief Information Officer. “We chose the Memorial Day weekend to install the upgrade, and by the end of the weekend the system had been upgraded and was ready to support both normal and storm user leads.”

“As with any CIS migration of this type, there were some unplanned events that the business and project teams and SPL successfully worked through,” Lawicki continued. “Employees have been quickly adapting to the new system and the transition to the new application has resulted in no significant disruptions for PG&E’s customers.”

Tom King, President and Chief Executive Officer for PG&E Company, said, “The SPL CC&B application enhances on-screen navigation, improves access to customer information and supports SmartMeter billing. It also automates manual processes and reduces errors. As a result, it will improve our first-contact resolution rate and increase phone access for our customers.”

King added, “These enhancements will allow our customer service representatives to provide customers with improved and more consistent service.”

Quentin Grady, SPL Sr. Vice President and General Manager, Americas, said, “Upgradeability is one of the most important features of SPL’s CC&B solution. We’re committed to providing our customers with a product that continually improves their return on investment. We’re proud of the fact that PG&E has placed a high value on the upgradeability of SPL CC&B.

“Our continued relationship with PG&E is one of SPL’s most important accomplishments,” Grady continued. “It’s gratifying that this industry leader has placed its trust in SPL’s solutions for its mission-critical business processes. We’ll continue to do everything in our power to meet the needs and expectations of PG&E and all of our valued utility partners worldwide.”

About Pacific Gas &Electric Company
Pacific Gas & Electric Company, incorporated in California in 1905, is one of the largest combination natural gas and electric utilities in the United States. Based in San Francisco, the company is a subsidiary of PG&E Corporation. There are approximately 25,000 employees who carry out Pacific Gas and Electric Company’s primary business—the transmission and delivery of energy. The company provides natural gas and electric service to approximately 15 million people throughout a 70,000-square-mile service area in northern and central California.

About SPL
SPL delivers the proven software applications that help utilities around the world achieve competitive advantage and excellence in business performance, while ensuring a lower total cost of technology ownership. SPL solutions in customer care and billing, enterprise asset and work management, mobile workforce management, outage and distribution management and enterprise business intelligence are specifically designed for energy, water, and service companies.

Working with systems-integration and technology partners around the world, SPL has an unparalleled record of implementation success. SPL focuses on clients’ return on investment and fosters long-term relationships based on confidence and trust. Visit SPL at www.splwg.com or call +1-866-468-6775 (San Francisco), +33-1-4445-6600 (Paris), or +61-2-8258-8200 (Sydney). Within the US and Canada, call +1-800-275-4775.

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