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CONTACT INFORMATION
DST International
www.dstinternational.com
Amy Mihalakis
amy.mihalakis@dstintl.com
FOR IMMEDIATE RELEASE
Guyana Water Inc. Goes
Live with DSTi's Billing Solution - HiAffinity for Its Customer Billing
and Management Information
BOSTON, MA, July 27, 2006 - Guyana Water, a Public
Utility responsible for providing water and sewerage services to
customers throughout Guyana, today announced the implementation
of HiAffinity, a tailored customer billing and management solution
from DST International (DSTi).
Guyana Water’s 145,000 residential and commercial customers
are expected to benefit from a higher level of customer service
and a new bill design that is clearer and easier to understand.
This improvement have been made possible by the use of HiAffinity,
which will streamline processing times and provides a more intuitive
customer interface. HiAffinity will make it possible for customers
to receive their water bills and requests for new payment arrangements
at precise times of year and in a timely manner.
HiAffinity will enable the standardisation of billing arrangements,
cash collections and debt recovery, which will improve Guyana Water's
cash flow position.
“This migration to HiAffinity has gone ahead in a timely
and efficient manner and we expect that Guyana Water will achieve
significant quality and productivity improvements, which in turn
will lead to significant cost savings for the company. Guyana Water’s
staff productivity will increase due to HiAffinity’s technology.
" said Mr Simon Patterson, DSTi Billing’s COO.
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