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CONTACT INFORMATION
Chris Rose, Communications Manager
crose@harriscomputer.com
FOR IMMEDIATE RELEASE
Harris Announces the
City of Portland Live on Cayenta Utilities
VANCOUVER, BC., May 5, 2006 - Harris Computer Systems
("Harris"), a leading provider of software solutions for
local governments, utilities and school districts is pleased to
announce that the City of Portland, Oregon ("Portland")
has achieved a significant milestone by successfully implementing
Cayenta Utilities, part of Harris Computer Systems' software suite.
Portland went into live operations on Cayenta Utilities as of 10
April 2006. Using Cayenta Utilities, Portland will manage billing,
accounting, reporting and collections for its water, sanitary sewer
and storm water utilities.
In December 2002, Portland issued a Request for Proposal (RFP)
for a new system, detailing 973 specific business and customer service
functions a new system should complete, plus 44 minimum requirements
for system features, vendor financial health and stability, and
an implementation methodology to ensure project success. In February
2003, Portland selected Cayenta Utilities. Harris clearly demonstrated
that Cayenta Utilities could cost-effectively meet Portland's business
and customer service requirements, utilizing a robust industry proven
implementation methodology.
Ms. Sue Klobertanz, the City of Portland's Revenue Bureau Director
stated, "Although we are early in the process, I consider the
new system implementation to be a success. The first morning of
go-live, staff were excited about the new functionality. All of
the months of joint effort and the focus on customer service were
evident". Ms. Julie Shervey, Project Manager for the City of
Portland added, "The Cayenta product provided significant efficiencies
from day one as well as the ability to extend additional services
to our customers in the future."
Ms. Shervey worked very closely with the Harris Implementation
team and was very satisfied with the project, "Bringing Cayenta
Utilities online was a collaborative effort between Cayenta and
Portland staff. The Cayenta resources have been a key success factor
in our implementation. They are highly competent and knowledgeable
of our industry." Reinforcing Harris' client focus, Ms. Klobertanz
added, "Cayenta's attention to our work culture and their obvious
knowledge of the system made the training both effective and meaningful
for our staff."
In summary, Mr. Timothy Easton, President of Pacific Consulting
Group, Inc., the City of Portland's independent project Quality
Assurance team commented, "As quality assurance consultants,
we have the opportunity to work on many large and complex IT projects.
CIS projects are some of the toughest to pull off successfully.
The City of Portland and Cayenta committed their best people to
this venture and worked as partners to make this CIS project a resounding
success. This project had the right mix of project professionals
and software which ensured the City of Portland ended up with a
CIS that works."
"We are excited to participate in the City of Portland's success.
At Harris, this is only one milestone in our long term partnership
with the City of Portland. We are proud to have Portland as part
of the Harris family," said Craig Ross, Harris Vice President
of Business Operations. "The success of Portland's go-live
is a testament to our products, our methodology and our people and
the tight relationships we as a company have with our business partners."
Cayenta Utilities provides core billing, revenue tracking, and
unparalleled rate flexibility for a mid market solution. Combined
with enhanced customer management features - call and complaint
tracking, automatic service order generation, and credit control
- Cayenta Utilities provides tremendous value to fiscally responsible
utilities and governments.
About Harris
Harris is a leading provider of utility customer information systems
(CIS), billing, and financial management software solutions. Since
1976, Harris has focused on providing feature-rich and robust turnkey
solutions to public power and water markets as well as all levels
of local government throughout North America. Harris' focus is on
creating long-term relationships with our customers and ensuring
that we meet the changing needs of our customers over time. For
further information on Harris Computer Systems, please visit our
website at www.harriscomputer.com.
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