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News 2006

 

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Chris Rose, Communications Manager
crose@harriscomputer.com


FOR IMMEDIATE RELEASE
Harris Announces the City of Portland Live on Cayenta Utilities

VANCOUVER, BC., May 5, 2006 - Harris Computer Systems ("Harris"), a leading provider of software solutions for local governments, utilities and school districts is pleased to announce that the City of Portland, Oregon ("Portland") has achieved a significant milestone by successfully implementing Cayenta Utilities, part of Harris Computer Systems' software suite. Portland went into live operations on Cayenta Utilities as of 10 April 2006. Using Cayenta Utilities, Portland will manage billing, accounting, reporting and collections for its water, sanitary sewer and storm water utilities.

In December 2002, Portland issued a Request for Proposal (RFP) for a new system, detailing 973 specific business and customer service functions a new system should complete, plus 44 minimum requirements for system features, vendor financial health and stability, and an implementation methodology to ensure project success. In February 2003, Portland selected Cayenta Utilities. Harris clearly demonstrated that Cayenta Utilities could cost-effectively meet Portland's business and customer service requirements, utilizing a robust industry proven implementation methodology.

Ms. Sue Klobertanz, the City of Portland's Revenue Bureau Director stated, "Although we are early in the process, I consider the new system implementation to be a success. The first morning of go-live, staff were excited about the new functionality. All of the months of joint effort and the focus on customer service were evident". Ms. Julie Shervey, Project Manager for the City of Portland added, "The Cayenta product provided significant efficiencies from day one as well as the ability to extend additional services to our customers in the future."

Ms. Shervey worked very closely with the Harris Implementation team and was very satisfied with the project, "Bringing Cayenta Utilities online was a collaborative effort between Cayenta and Portland staff. The Cayenta resources have been a key success factor in our implementation. They are highly competent and knowledgeable of our industry." Reinforcing Harris' client focus, Ms. Klobertanz added, "Cayenta's attention to our work culture and their obvious knowledge of the system made the training both effective and meaningful for our staff."

In summary, Mr. Timothy Easton, President of Pacific Consulting Group, Inc., the City of Portland's independent project Quality Assurance team commented, "As quality assurance consultants, we have the opportunity to work on many large and complex IT projects. CIS projects are some of the toughest to pull off successfully. The City of Portland and Cayenta committed their best people to this venture and worked as partners to make this CIS project a resounding success. This project had the right mix of project professionals and software which ensured the City of Portland ended up with a CIS that works."

"We are excited to participate in the City of Portland's success. At Harris, this is only one milestone in our long term partnership with the City of Portland. We are proud to have Portland as part of the Harris family," said Craig Ross, Harris Vice President of Business Operations. "The success of Portland's go-live is a testament to our products, our methodology and our people and the tight relationships we as a company have with our business partners."

Cayenta Utilities provides core billing, revenue tracking, and unparalleled rate flexibility for a mid market solution. Combined with enhanced customer management features - call and complaint tracking, automatic service order generation, and credit control - Cayenta Utilities provides tremendous value to fiscally responsible utilities and governments.

About Harris
Harris is a leading provider of utility customer information systems (CIS), billing, and financial management software solutions. Since 1976, Harris has focused on providing feature-rich and robust turnkey solutions to public power and water markets as well as all levels of local government throughout North America. Harris' focus is on creating long-term relationships with our customers and ensuring that we meet the changing needs of our customers over time. For further information on Harris Computer Systems, please visit our website at www.harriscomputer.com.

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