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CONTACT INFORMATION
StreamServe
www.streamserve.com
Brenda Nashawaty
bnashawaty@chenpr.com
FOR IMMEDIATE RELEASE
StreamServe Utilities Energizes Industry Billing Practices by Offering
Solution That Drives Profitability and Improves Customer Service
New solution enables
utility companies to reinvigorate their existing CIS at a fraction
of the cost of replacing them
BURLINGTON, MA, April 26, 2006 - StreamServe®
Inc. today announced the release of StreamServe Utilities™,
the first integrated utilities application that automatically creates
and personalizes documents to maximize the value of customer bills.
Preeminent utilities such as CLP Power Hong Kong, Electrical Supply
Board of Ireland, E.ON, and Oklahoma Gas & Electric use StreamServe
Utilities to enhance operational efficiencies, drive incremental
revenue and improve customer service.
This is the company’s second vertical-based application release
following last November’s financial services launch as StreamServe
continues to develop industry specific solutions targeted at addressing
specific business needs.
"StreamServe Utilities has made us more productive,"
said Janka Dobošová, head of the letter shop at E.On
IS Slovakia. "It saves us time by minimizing system administration
and manual work associated with document sorting, and it enables
us to consolidate documents so we can mail them in the most efficient
way possible. And we can send documents by traditional mail or email,
whatever the customer specifies. Clearly, StreamServe is a very
important part of our customer communication strategy."
StreamServe Utilities delivers value by:
- Distributing bills in any format the customer prefers –
print, electronic, Web
- Producing easy-to-understand bills that cut customer service
calls
- Reducing the duration of calls by giving customer service representatives
access to exact copies of bills
- Consolidating documents so the customer receives fewer correspondences
StreamServe Utilities complements and magnifies the power of the
CIS infrastructure by consolidating the design, production and delivery
of billing and other documents into a business-friendly working
environment. This gives business people direct control over the
variable aspects of billing documents, speeding the time to market
for business initiatives.
“Utilities can choose to spend millions on a new CIS system
or get virtually the same result by implementing StreamServe Utilities
for a fraction of the cost,” said Chris Stone, president and
CEO of StreamServe. “That makes StreamServe Utilities a pretty
compelling choice.”
About StreamServe Inc.
StreamServe enables the world’s leading companies
to communicate effectively with their customers, partners and suppliers
through the automated creation and presentment of documents in any
format and channel. StreamServe’s solutions enable more than
4,400 customers in 130 countries to present a full range of interactive,
electronic and print-based documents generated by enterprise applications.
Customers include leading global companies such as Bayer, BMW, CLP
Power Hong Kong, Circuit City and DaimlerChrysler Bank. StreamServe
is headquartered in Burlington, MA, and has 15 offices worldwide.
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