CONTACT INFORMATION

Systems & Software
www.systemsandsoftware.net

Kathleen Pulling, Public Relations
Kathleen.Pulling@systemsandsoftware.net

COLCHESTER , VT and PORTLAND, OR, April 3, 2006 – Systems & Software, Inc. (S&S), a leading provider of customer information management solutions that empower utility companies, is pleased to announce that the Sunrise Water Authority of Portland, Oregon, has selected S&S as its Customer Information Solution (CIS) partner of choice. Under the terms of the agreement, S&S will immediately begin installation of its enQuesta software, which is scheduled to go live in the fall 2006. The new agreement also follows on the heels of two long-standing S&S customers, Central Arkansas Water, and Akron Public Utilities Bureau, who have decided to upgrade their existing systems and expand the relationship with S&S.

“Due to increased urban development in our service area, our customer base has increased significantly. Growth projections have estimated that our customer accounts will triple within the next ten years. Sunrise Water Authority needed a customer information system that would accommodate our current processes as well as our evolving requirements,” said Cassandra Lashbaugh, Billing Supervisor. “Sunrise Water Authority is confident that Systems & Software’s enQuesta will assist us to accommodate and prepare for the rapid growth in our area.”

“Systems and Software is proud of our unparalleled reputation as the CIS partner of choice. We have gained this recognition because of our 30-year history, ability to listen to our customers and consistently respond to their ever-changing needs,” said Burt Willey, President & CEO, S&S. “We are delighted to add Sunrise Water Authority to our long-standing list of customers, and equally proud to further deepen the relationships with Central Arkansas Water and Akron Public Utilities Bureau, as we believe all of our customers -- and those they serve -- will benefit from S&S utilities-focused solutions and commitment to service.”

Systems & Software’s integrated software suite will enable the Sunrise Water Authority to automate CIS & Billing, service order/work order management, and costing functions. The system also includes Interactive Voice Response and Internet e-commerce customer service capabilities such as electronic bill and payment/processing, all of which will increase efficiencies and effectiveness and levels of customer service. Central Arkansas Water – which serves more than 388,000 residents and Akron Public Utilities Bureau - serving more than 84,000 accounts, both will upgrade their current systems, which will enable enhanced internal and external usability across the solution.

About Systems & Software, Inc.
Founded in 1973, Systems & Software, Inc. (S&S) provides a proven, scalable, and configurable Customer Information System (CIS) to municipal and investor-owned utilities. S&S assists utilities through its core enQuesta COTS (commercial off-the-shelf) software suite, which provides billing, premise-based or customer-based credit & collections, integrated payment processing and meter inventory, workflow management, and multiple customer self-service options, including web access. S&S supports customer care operations totaling in the millions of transactions per month across North American based water, wastewater, refuse, gas, and electric service providers. More information about Systems & Software, Inc. is available at www.systemsandsoftware.net.

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