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News 2006

 

CONTACT INFORMATION

SKM Group
Renata R. Toney
rtoney@skmgroup.com
Home Service USA
Dennis Wellert
denniswellert@hsusacorp.com

FOR IMMEDIATE RELEASE
Home Service Splashes Into U.S. Utility Market

World’s leading emergency home repair firm offers utility companies profitable solutions to meet real consumer needs

MIAMI, FL., February 14, 2006 – Home Service USA Corp is poised to become a dominant player in the home emergency repairs market. Based in Miami, FL, the company offers utility companies across the country profitable solutions to serve consumers with vital, round-the-clock assistance on household mishaps, ranging from blocked drains to faulty wiring. Home Service USA is a wholly-owned subsidiary of Homeserve plc, a London Stock Exchange listed company with market capitalization approaching $1.5 billion. Homeserve plc now has over 4 million service contracts worldwide, working with partners in sectors including utilities, manufacturing, and financial services.

Launched in November 2003, Home Service USA develops infrastructure and contractor networks to provide plumbing, drainage, gas, electrical wiring and service line emergency services to homeowners in partnership with utility companies. Service programs are branded under the utility, which oversees and maintains full control of the creative process ensuring consistency in corporate name, tone and identity. Home Service USA manages all aspects of the program, including direct marketing, customer service, claims handling and service fulfillment through its proprietary sub-contractor (plumbers, electricians, etc.) network.

“Partnering with us, the utility can offer a high level of customer service while driving a new stream of revenue directly to the bottom line,” explains Dennis Wellert, Home Service USA senior vice president. “The ability to launch a program of this magnitude with virtually zero risk is what makes this exchange so appealing to our affinity partners.”

Home Service USA has a demonstrated record of rapidly building utility assistance programs through substantial marketing investments. A highly flexible partner, the company can design these programs as a new offering or seamlessly integrate product extensions to existing programs without further investment of time and money. Since acquiring 41,000 LeakGuard® contracts from United Water in May 2005, its contract base has grown over 60 percent.

Homeserve plc, the parent company, has witnessed a decade of explosive growth responding to household catastrophes and has now written over 4 million contracts worldwide, handling 600,000 repairs a year. Home Service USA believes the U.S. market offers enormous growth with 57 million owner-occupied houses and a general propensity to purchase insurance products.

Similar to automobile emergency road services, Home Service USA strives to be the best in world at promptly dispatching qualified technicians to fix household problems. The company guarantees standards that meet or exceed customer expectations with a 97 percent satisfaction rating from members serviced. “Each day more and more of our customers are taking advantage of the program since we outsourced with Home Service,” explains Rick Fox, vice president, customer operations, Aqua America. “We're getting less service related calls, our customers are happy we provided the opportunity and we're generating additional income as well.”

“Home Service USA provides a turn-key solution to affinity partners that meets real customer needs,” adds Wellert. For more information on Home Service USA, call Dennis Wellert, (305) 591-4532.

About Home Service
Home Service USA is a wholly owned subsidiary of Homeserve plc, a London Stock Exchange listed support services company with market capitalization approaching $1.5 billion. Homeserve plc now has over 4 million service contracts worldwide, working with partners in sectors including utilities, manufacturing, and financial services. Home Service USA employs over 40 people at its Miami headquarters and expects employment to more than quadruple over the next three years.

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