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CONTACT INFORMATION
FOR IMMEDIATE RELEASE
Home Service Splashes Into U.S. Utility Market
World’s leading emergency home
repair firm offers utility companies profitable solutions to meet
real consumer needs
MIAMI, FL., February 14, 2006 – Home Service
USA Corp is poised to become a dominant player in the home emergency
repairs market. Based in Miami, FL, the company offers utility companies
across the country profitable solutions to serve consumers with
vital, round-the-clock assistance on household mishaps, ranging
from blocked drains to faulty wiring. Home Service USA is a wholly-owned
subsidiary of Homeserve plc, a London Stock Exchange listed company
with market capitalization approaching $1.5 billion. Homeserve plc
now has over 4 million service contracts worldwide, working with
partners in sectors including utilities, manufacturing, and financial
services.
Launched in November 2003, Home Service USA develops infrastructure
and contractor networks to provide plumbing, drainage, gas, electrical
wiring and service line emergency services to homeowners in partnership
with utility companies. Service programs are branded under the utility,
which oversees and maintains full control of the creative process
ensuring consistency in corporate name, tone and identity. Home
Service USA manages all aspects of the program, including direct
marketing, customer service, claims handling and service fulfillment
through its proprietary sub-contractor (plumbers, electricians,
etc.) network.
“Partnering with us, the utility can offer a high level of
customer service while driving a new stream of revenue directly
to the bottom line,” explains Dennis Wellert, Home Service
USA senior vice president. “The ability to launch a program
of this magnitude with virtually zero risk is what makes this exchange
so appealing to our affinity partners.”
Home Service USA has a demonstrated record of rapidly building
utility assistance programs through substantial marketing investments.
A highly flexible partner, the company can design these programs
as a new offering or seamlessly integrate product extensions to
existing programs without further investment of time and money.
Since acquiring 41,000 LeakGuard® contracts from United Water
in May 2005, its contract base has grown over 60 percent.
Homeserve plc, the parent company, has witnessed a decade of explosive
growth responding to household catastrophes and has now written
over 4 million contracts worldwide, handling 600,000 repairs a year.
Home Service USA believes the U.S. market offers enormous growth
with 57 million owner-occupied houses and a general propensity to
purchase insurance products.
Similar to automobile emergency road services, Home Service USA
strives to be the best in world at promptly dispatching qualified
technicians to fix household problems. The company guarantees standards
that meet or exceed customer expectations with a 97 percent satisfaction
rating from members serviced. “Each day more and more of our
customers are taking advantage of the program since we outsourced
with Home Service,” explains Rick Fox, vice president, customer
operations, Aqua America. “We're getting less service related
calls, our customers are happy we provided the opportunity and we're
generating additional income as well.”
“Home Service USA provides a turn-key solution to affinity
partners that meets real customer needs,” adds Wellert. For
more information on Home Service USA, call Dennis Wellert, (305)
591-4532.
About Home Service
Home Service USA is a wholly owned subsidiary of Homeserve plc,
a London Stock Exchange listed support services company with market
capitalization approaching $1.5 billion. Homeserve plc now has over
4 million service contracts worldwide, working with partners in
sectors including utilities, manufacturing, and financial services.
Home Service USA employs over 40 people at its Miami headquarters
and expects employment to more than quadruple over the next three
years.
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