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Gentrack
www.talgentra.com

MELBOURNE; December 20, 2005 - Canberra's ActewAGL and Melbourne's City West Water have both recently started migrating to Gentrack Velocity, the latest release of the Gentrack billing and customer management solution. Both Australian utilities are undergoing major upgrades of the technology platforms that underpin their mission critical billing and CIS systems and the selection of Gentrack Velocity will enable them to reduce costs and deliver higher levels of customer service.

ActewAGL is the largest provider of energy and water services in Australia's Capital Territory with over 250,000 customers. As the incumbent supplier when Full Retail Contestability hit ACT, ActewAGL's systems have evolved to the point where several systems are used to manage residential billing, C&I (time of use billing), customer acquisition, market interface and credit management functions. The decision to consolidate all of these activities into one integrated Gentrack Velocity system to manage the entire customer lifecycle, will offer major IT cost savings and productivity gains for ActewAGL.

Carsten Larsen, CIO and General Manager Commercial Development for ActewAGL commented, “We were impressed with Gentrack Velocity’s breadth of functionality, and in particular the highly configurable workflow, questionflow and taskflow engines. We can now easily automate many of our processes, from data validation and customer enrolments to B2B data interchange. In addition, Gentrack Velocity's multi-billing capabilities will allow us to handle both electricity and water customers, as well as positioning us to handle gas customers - all from one billing system. This is expected to save maintenance fees, license fees and training costs."

Gentrack Velocity also replaces an older version of Gentrack CIS which has been in use by City West Water for almost 10 years. City West Water is one of the most www.talgentra.com progressive water utilities in the state of Victoria and serves 290,000 business and residential customers.

"Our needs are changing and although our existing Gentrack solution is reliable and meeting our current requirements, we took the opportunity to look around the CIS software market for a possible replacement" explained Peter Kinsman, CIO of City West Water. "We decided an upgrade to Gentrack Velocity was in our best interests as it is one of the most feature rich solutions for Australian water utilities and will support our move to Oracle. It has the flexibility we need to accurately assign tariffs and rates, and the configurability to ensure we can rapidly comply with any forthcoming regulatory change."

The deployment of the new systems to both ActewAGL and City West Water are well under way with completion expected towards the middle of 2006. Talgentra General Manager, James Docking said “Gentrack Velocity’s new upgrade tools, regular release cycle and platform independence enables utilities to achieve a rapid return on their investment. The range of new features now available in Gentrack Velocity also provides flexibility and agility in competitive Australian energy and water markets. The City West and ActewAGL upgrades ensure Gentrack remains the most widely
used billing and customer management system across Australia, New Zealand and the Pacific with 30 implementations in the region, including three recent major upgrades to the latest release of Gentrack Velocity.

About Gentrack
Gentrack is a billing and customer management solution designed specifically for energy and water utilities (retail and networks). Built for low cost of ownership and rapid implementation, Gentrack is improving the bottom line of utilities in regulated and competitive markets world wide, with sites in Australia, New Zealand, USA, Europe, South East Asia and The Pacific Islands. Gentrack is a software product of Talgentra Ltd, a global supplier of customer revenue management solutions. Visit www.talgentra.com/gentrack for more information.

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