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KUBRA
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Mississauga, ON., November 1, 2005 - KUBRA, a leading provider of enterprise information solutions, today announced that City of Charlotte has entered into a multi-year Business Process Outsourcing (BPO) contract encapsulating bill production, print and mailing, e-billing and self-service, document management, and epayments.

The BPO contract will support the Charlotte-Mecklenburg Utilities and Storm Water departments that provide services to 700,000 customers in the City of Charlotte and greater Mecklenburg County - including the towns of Matthews, Mint Hill, Pineville, Huntersville, Davidson, and Cornelius.

“The City is constantly looking for ways to enhance customer service and we are excited about the potential for improvement this new relationship with KUBRA presents ,” said City Finance Director Greg Gaskins.

“We have heavily invested in the dynamic BPO market with a crystalline focus to deliver superior technology that encapsulates and reduces the overall operating cost for the entire life cycle of a corporate document,” said Rick Watkin President & CEO of KUBRA. “The City of Charlotte extensively reviewed all the key BPO providers and we are very excited with the opportunity and partnership they have afforded KUBRA. This partnership will provide significant growth for our Atlanta production facility, and additional scale for our entire e-commerce product suite.”

KUBRA represents the next wave of vendor consolidation with our extensive suite of Business Process Outsourcing solutions , allowing for an integrated and comprehensive solution from a single vendor. Our complete suite of services can support the entire billing, customer care, settlement, and collection processes across traditional and digital arenas. The BPO agreement with the City of Charlotte includes the following services:

• E-billing - Biller-Direct/Consolidator models
• One-time payments - IVR, Call Center, and Internet Channels
• Self-service and provisioning
• Document archival/retrieval
• Bill production, print and mailing
• Customer Care and Support

These services will combine to delivery a unified customer communication offering across multiple channels and mediums allowing the City of Charlotte to enhance functionality, improved customer services levels and consolidate vendor relationships.

With KUBRA and our integrated portfolio of outsourced billing and customer care solutions utilities are able to leverage one composition engine, one enrolment database and one delivery platform for online and offline customer communications management. Our BPO solutions eliminate the need for utility organizations to deploy standalone e-billing, customer care, one-time payment and bill print and mailing solutions.

About City of Charlotte and Mecklenburg County
With a population of more than 622,700, Charlotte is the 20th largest city in the U.S. and the largest municipality in North Carolina. Charlotte is the second largest banking center in the United States. Committed to fiscal responsibility, the City of Charlotte is one of only a handful of local municipalities in the United States with a AAA bond rating, the highest credit rating possible. This rating enables the City to borrow money for capital projects at the lowest available interest rate, saving taxpayers hundreds of thousands of dollars in interest charges.

About KUBRA
KUBRA is a leading provider of enterprise information solutions that create value for its customers in the form of enhanced access to new markets, reduced costs and increased profitability. KUBRA markets a solution portfolio of enterpris e information software, outsource solutions and professional services across three comprehensive and integrated divisions that enable companies to create, compose, manage, deliver, process and archive complex, high-volume, individualized information assets for maximizing the customer relationship management potential of each and every customer contact.

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