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CONTACT INFORMATION
FOR IMMEDIATE RELEASE
Harris Announces City Of Seward,
Alaska Live On Northstar
OTTAWA, ONTARIO, September 7, 2005 – The City of Seward,
Alaska ("Seward") has achieved its milestone of going live
with Harris Computer Systems ("Harris”). Seward chose Harris’
NorthStar Customer Information System to manage its 3,000 accounts
in water, electric, sewer and refuse.
Advancements in technology coupled with the need to replace an outdated
system initiated the replacement project at Seward. The City needed
a system flexible enough to meet its current and growing requirements.
Susan Magyar, Utility Billing Supervisor at the City of Seward,
worked very closely with the Harris Implementation team and was
very satisfied with the process, especially when the first bill
was printed: “I cannot say enough about the dedication of
the Harris team who really went above and beyond. Being in Alaska,
some of the challenges we faced were around working remotely, but
everyone did what was necessary to make this work regardless of
whether they were onsite.”
Now that the system is running, Ms. Magyar is even more pleased
with the City’s choice of NorthStar, “It has changed
our lives for the better, and everyone is impressed with the enhanced
functionality it offers, most notably the search capability.”
“Working with the City of Seward was a rewarding experience,
and it demonstrates our commitment to developing cost effective
solutions to match our client’s vision and requirements, regardless
of where they are located,” said Jeff Bender, CEO of Harris.
“The success of Seward’s go-live and how satisfied the
City is with NorthStar is testament to our products and to our people
and the tight relationships we as a company have with our clients.”
NorthStar provides core billing, revenue tracking, and unparalleled
rate flexibility for a mid market solution. Combined with enhanced
customer management features - call and complaint tracking, automatic
service order generation, and credit control - NorthStar provides
tremendous value to fiscally responsible local governments.
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