|
|
|
CONTACT INFORMATION
Systems & Software Inc.
www.systemsandsoftware.net
Kate Thornton
Kate.Thornton@systemsandsoftware.net
FOR IMMEDIATE RELEASE
Systems & Software
Provides CIS Innovation for Milwaukee Water Works
COLCHESTER , VT and MILWAUKEE, WI, August 30, 2005 –
Systems & Software Inc. (S&S), a leading Customer Information
Systems (CIS) provider for the utility industry, is pleased to announce
Milwaukee Water Work’s (MWW) successful upgrade to enQuesta.
A long-time customer of S&S, MWW provides wholesale and retail
water service, to a population of 831,000 in Milwaukee and fourteen
surrounding communities, and also bills Milwaukee residents for
sewer, solid waste, and snow and ice removal. As a modern company
with evolving business requirements, MWW was having increasing difficulty
with the back end management and reporting of its 164,000 accounts.
According to Carrie Lewis, Superintendent, Milwaukee Water Works,
“Our billing requirements have continuously called for the
addition of more complicated fees--enQuesta allows us the flexibility
to manage all these fees with the proper financial integrity.”
The global reason MWW elected to upgrade to enQuesta was to provide
more efficient service both internally and externally. By year’s
end, MWW will be extending enQuesta to include a customer-facing
Web interface as well as additional IVR (Interactive Voice Response)
components. “Internally, enQuesta’s technology offers
a more efficient workflow to our Customer Service Representatives
and it gives us much more powerful reporting and management tools,”
adds Lewis.
According to Burt Willey, President & CEO, S&S, Milwaukee
Water Works is a prime example of the increasing need to offer utilities
a solution with extensive configurability to meet unforeseen changes
in business requirements. “With enQuesta, we provide an invaluable
platform with which utilities can appreciate this level of flexibility.”
About Milwaukee Water Works
Milwaukee Water Works (MWW) is a self-financing business
enterprise of the City of Milwaukee, providing safe, abundant drinking
water, to 831,000 customers in Milwaukee and 14 suburban communities.
MWW was established in 1871, and has 363 employees. More information
about Milwaukee Water Works is available at www.water.mpw.net.
About Systems & Software, Inc.
Founded in 1973, Systems & Software, Inc. (S&S)
provides a proven, scalable, and configurable Customer Information
System (CIS) to municipal and investor-owned utilities. S&S
assists utilities through its core enQuesta COTS (commercial off-the-shelf)
software suite, which provides billing, premise-based or customer-based
credit & collections, integrated payment processing and meter
inventory, workflow management, and multiple customer self-service
options, including web access. S&S supports customer care operations
totaling in the millions of transactions per month across North
American based water, wastewater, refuse, gas, and electric service
providers.
# # #
|
|
