CONTACT INFORMATION

Systems & Software Inc.
www.systemsandsoftware.net
Kate Thornton
Kate.Thornton@systemsandsoftware.net

CHATTANOOGA, TN and COLCHESTER, VT, August 23, 2005 – Systems & Software Inc. (S&S), a leading Customer Information Systems (CIS) provider for the utility industry, is excited to announce the launch of the latest release of its enQuesta CIS suite at Chattanooga, Tennessee-based Electric Power Board (EPB). The upgrade adds a host of enhancements to the electric and telecom utility’s operations on both consumer and business process fronts.

For EPB’s 168,000 customers, enQuesta offers billing enhancements such as checks-by-phone and the ability for customers to pay their bills using outside payment vendors. “These features help increase customer satisfaction simply by giving increased payment options,” said Anita James, Project Manager, Customer Relations, for EPB. The upgrade also allows EPB the ability to offer FixedBill™, a service that guarantees customers the same monthly rate over a twelve-month period with no true–up at the end of the cycle. In addition, customers can also utilize an Interactive Voice Response (IVR) interface to initiate work orders such as requesting a service call.

enQuesta offers enhancements for EPB’s customer service representatives as well. For example, the last ten customer accounts that a representative has accessed are retained on the main inquiry screen. With a single click, reps can easily return to previously accessed records to resume updates—eliminating the need to search for where they left off.

“Originally we selected S&S because we felt that they would deliver our requirements on budget and on time,” James noted. “Since then, we’ve also found that they are very easy to work with. S&S understands our business. We are pleased to see them driving the product toward the future, taking initiative to incorporate enhancements that benefit our customers.”

According to Burt Willey, President & CEO, S&S, EPB is a perfect example of a utility that has grown with S&S’ technology and focus in the energy utility sector. “We are proud of the strong relationship we’ve built with EPB since 1999,” Willey said, “and in that time, we’ve continued to provide ways to add value to the utility’s customers.”

About Systems & Software, Inc.
Founded in 1973, Systems & Software, Inc. (S&S) provides a proven, scalable, and configurable Customer Information System (CIS) to municipal and investor-owned utilities. S&S assists utilities through its core enQuesta COTS (commercial off-the-shelf) software solution, which provides billing, premise-based or customer based credit & collections, integrated payment processing and meter inventory, workflow management, and multiple customer self-service options, including web access. S&S supports customer care operations totaling in the millions of transactions per month across North American based water, wastewater, refuse, gas, and electric service providers.

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