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CONTACT INFORMATION
DST International
www.dstinternational.com
Amy Mihalakis
amy.mihalakis@dstintl.com
FOR IMMEDIATE RELEASE
Folkestone and Dover Water “Go
Live” with HiAffinity
LONDON; August 09, 2005 - DST International Billing
(DSTi Billing) – the leading provider of innovative customer
management and open billing solutions to the utility industry –
announced today that Folkestone and Dover Water, Kent, (F&DW)
have completed their migration from Custima to its new HiAffinity
Customer Care and Billing System. They join companies in the UK,
Ireland, USA, Australia and Bulgaria who are already live and who
are reaping the benefits from using HiAffinity.
F&DW have been using DST’s billing software solutions
for many years and the move to HiAffinity gives them access to not
only the base Customer Billing and Contact System, but also the
Executive Reporting database and the Business Rules Engine. As a
combined offering these modules will help F&DW streamline the
business processes, so important, in delivering quality customer
service and complying with regulatory performance standards.
Simon Patterson, COO of DSTi Billing said, “Water Supply
companies, such as F&DW, need access to robust, flexible, proven,
customer information systems to proactively manage their business
and to provide a quality service to their customers, the HiAffinity
suite provides those abilities. We are privileged to have F&DW
as a customer and thank them for their continued support”.
Denise Roberts, head of Finance & Customer Service of F&DW
said, "We made the decision to approach this project in 2 phases,
phase 1 being a basic migration to HiAffinity. This was a success
due to the preparation work undertaken and the commitment shown
by all parties to the project. We are now looking forward to Phase
2 of the project, a review of our business processes and the development
of appropriate business rules”
About DST International Billing
For over 25 years, DSTi Billing has led the market in providing
innovative customer management and open billing solutions to the
utility industries. DSTi Billings' business solutions transform
typical billing and customer care tasks into valuable and efficient
communications, resulting in loyal customers, increased revenues
and decreased expenses. DSTi Billing is a wholly owned subsidiary
of DST International Limited.
About DST International (DSTi)
With 19 offices and over 1300 professionals to support its growing
client base, DST International provides a unique and comprehensive
range of investment management and work management software solutions
and related services to over 600 clients in 55 countries. www.dstinternational.com
About DST Systems, Inc.
Our parent company, DST Systems, provides sophisticated information
processing and computer software services and products that help
clients improve productivity, increase efficiencies, and provide
higher levels of customer service. DST is organized domestically
and internationally into three operating segments: Financial Services,
Customer Management, and Output Solutions. DST operates one of the
most advanced data centres in the world, which provides information-processing
services to support the products within each operating segment.
These products are further enhanced through the integration of DST’s
advanced technology and e-commerce solutions. For further updates,
please see the DSTi Billing website; www.dstibilling.com.
About Folkestone & Dover Water
The Company provides drinking water in the South East of England
and has 70,532 connections, serving a population of 158,340.
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