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Going live on Cayenta Utilities is a significant milestone for Maryville as the City can bolster its customer service by using a best in breed solution which improves cash flow, reduces paperwork, and streamlines data entry.

“When we started our search to replace our existing system, we had 21 companies identified,” stated John Tate, Maryville’s Director of Finance. “Quickly, Cayenta Utilities emerged as the forerunner, far and above the other software we examined, and we’ve never looked back.”

Other determining factors were how intuitive Cayenta Utilities was, especially in light of its superior feature set, how it could run on Windows NT, and how the solution could deliver functionality unique to the Tennessee Valley Authority (TVA).

“The tree structure of the software captivated us right away,” Mr. Tate continued, “so in addition to meeting our technology requirement, NT, and all TVA regulations, we had a tool our people could learn easily. To further assist with our adoption of the solution, the Harris representatives we worked with were top notch; they went and beyond to make this a seamless implementation. I commend their dedication and focus.”

Dennis Asbury, Harris’ Vice President of Sales and Marketing, echoed Mr. Tate’s sentiment: “The City of Maryville going live is proof positive that we proposed the right solution and delivered it. However, while Cayenta Utilities breaks down the intricacies of customer service and utility financial management, I would be remiss if I didn’t acknowledge how the Harris and Maryville project teams complemented each other, creating an incredible synergy and work environment. Together and with the software this extended team delivered.”

With enhanced usability, designed incorporating customer feedback, Cayenta Utilities is a highly configurable CIS and utility billing solution, able to deliver top tier functionality required at the local government, municipality, and co-op level.

To learn more about the benefits of Cayenta Utilities, please visit www.cayenta.com.

About City of Maryville
The City of Maryville is home to more than 25,000 people, and the town encompasses 13 square miles. One of its endearing qualities is its dedication to providing a modern, safe, and beautiful place for people to live, work, and visit. This commitment runs throughout all aspects of the city and its government. Its profound devotion to its citizens fuels ongoing fiscally responsible civic enhancements: road and sidewalk improvements, safe lighting, benches, landscaping, and informative signage. This commitment also factored in the selection of a new utility billing system.

About Harris
Harris is a leading provider of and utility Customer Information Systems (CIS), billing, and financial management software solutions. Since 1976, Harris has focused on providing feature-rich and robust turnkey solutions to public power and water markets as well as all levels of local government throughout North America. Harris' focus is on creating long-term relationships with our customers and ensuring that we meet the changing needs of our customers over time. For further information on Harris Computer Systems, please visit our website at www.harriscomputer.com.

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