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CONTACT INFORMATION
TeleVox
www.televox.com
Chad Greer
chadg@televox.com
FOR IMMEDIATE RELEASE
Southern Company Chooses
TeleVox as Customer Relationship Messaging Provider
MOBILE, AL, July 14, 2005 - TeleVox Software,
Inc., a leading developer of telephony-based communication solutions,
recently added Southern Company, one of America’s largest
energy providers, to its growing list of utility clients. Southern
Company will utilize HouseCalls, TeleVox’s automated outbound
messaging system, to communicate messages to selected groups of
customers in its 120,000 square mile service territory.
To date, four of the ten Southern Company operating subsidiaries
and business units have used HouseCalls for various applications,
including payment reminder notices, collection calls, planned outage
notices, customer satisfaction surveys, welcome calls to new customers
and delivering inclement weather warning notices to critical care
customers on life support.
Using exclusive message-building technology and pre-recorded human
voices, HouseCalls has the ability to deliver personalized messages
to each customer. With an infrastructure covering both coasts of
the U.S., TeleVox's state-of-the-art data centers deliver unparalleled
capacity to customers like Southern Company. As the needs of customer
service initiatives increase, companies are leaning on HouseCalls'
personalized messaging to improve communications to their clients.
“We are very excited that Southern Company has chosen TeleVox
to provide their customer relationship messaging,” says Neil
Armentrout, TeleVox President and CEO.
“It’s obvious when you look at the company’s
current initiatives that Southern Company is dedicated to providing
excellent customer service, and HouseCalls is the perfect complement
to their efforts of reducing operating costs as they achieve their
customer service goals.”
About Southern Company
With more than 4 million customers and nearly 39,000 megawatts of
generating capacity, Atlanta-based Southern Company (NYSE: SO) is
the premier super-regional energy company in the Southeast and a
leading U.S. producer of electricity. Southern Company owns electric
utilities in four states, a growing competitive generation company
and a competitive retail natural gas business, as well as fiber
optics and wireless communications. Southern Company brands are
known for excellent customer service, high reliability and retail
electric prices that are 15 percent below the national average.
Southern Company has been ranked the nation’s top energy utility
in the American Customer Satisfaction Index five years in a row.
Southern Company has more than 500,000 shareholders, making its
common stock one of the most widely held in the United States. Visit
the Southern Company Web site at www.southerncompany.com.
About TeleVox Software, Inc.
TeleVox Software, Inc. is a technology-centered company based in
Mobile, Ala. Since 1992, TeleVox has developed and hosted telephony-based,
web-enabled communication solutions for a variety of organizations.
Today, the company has a worldwide presence with more than 10,000
clients in various businesses, healthcare practices, hospitals and
clinics. TeleVox software solutions cover a broad range of messaging
applications including outbound messaging delivery, inbound inquiries,
outbound/inbound surveys, online communication, web design and hosting,
and on-hold messaging. For more information, contact Chad Greer,
V.P. of Marketing, at 800-644-4266 or chadg@televox.com.
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