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CONTACT INFORMATION
Nexus Energy Software
www.nexusenergy.com
Bob Whittemore
BWhittemore@nexusenergy.com
FOR IMMEDIATE RELEASE
Prinova Launches Next Phase
of novacenter™ Enhancements
Advanced Customer Support
Tools Provide Customers with More User-friendly Testing and Resolution
Process
TORONTO, ONTARIO, June 9, 2005 - Prinova Inc.,
a leader in innovative document design, development and delivery
solutions, announced today that the much anticipated enhancements
to the company’s customer-support project tool, novacenter™,
were put into production this week. Prinova’s novacenter allows
customers to tap into Prinova's document expertise with access to
robust support tools for quality assurance testing and issue logging.
New features to the customer support center include the ability
to add file attachments on issues, easier navigation between testing
and issue logging and an e-mail notification capability. The enhancements
are designed to make the project testing and issue logging experience
more integrated.
Prinova's novacenter includes two specialized support utilities,
novatest™, a web-based testing facility, and novatrack™,
an online issue tracking system. In the novatest environment, output
can be viewed in real time for content, flow and business rule integrity.
If issues are found with the output, the enhanced support system
now makes it possible for the user to simply select an icon next
to the PDF link and be transported directly to novatrack, where
the PDF itself can be attached to the issue. Enhancements to novatrack
include the ability to include date ranges for reports, file attachments
and e-mail notification when an issue has been assigned. Projects
utilizing novacenter have experienced in excess of 30 to 50 percent
savings in testing and quality control time.
“We are constantly developing ways to enhance novacenter
to ensure we continually maximize the effectiveness and efficiency
of our customers' document needs,” said Nick Romano, president
of Prinova. “The enhancements to novacenter launched today
will help customers more quickly resolve time-sensitive issues without
interrupting workflow, which is critical in today's document production
environment. We take great pride in offering our customers the most
advanced support possible for providing assistance in the document
development process.”
About Prinova
Prinova, Inc. provides innovative document design, development and
delivery solutions for the large volume document delivery market.
Prinova helps companies achieve savings, flexibility and integrity
in the document development process through an integrated design
development approach that reduces project development and testing
efforts up to 30 percent and mitigates post-production maintenance
costs. Post implementation, Prinova offers a specialized client
care program for ongoing document evolution and support. Fortune
1000 companies in the financial services, retail and utilities industries
that partner with Prinova experience faster time to market, reduced
costs and more profitable customer relationships. For more information
visit www.prinova.com.
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