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CONTACT INFORMATION
Nexus Energy Software
www.nexusenergy.com
Bob Whittemore
BWhittemore@nexusenergy.com
FOR IMMEDIATE RELEASE
California Electric Utilities
Conduct Joint Test of Enhanced Energy Bill “Scorecard”
to Encourage Households to Respond to Critical Peak Pricing
WELLESLEY MA, June 8, 2005 – Southern California
Edison (SCE), San Diego Gas and Electric (SDG&E), and Pacific
Gas and Electric (PG&E) are conducting a joint pilot this summer
of enhanced bill information as a method to reduce peak summer electric
demand under critical peak pricing rates. The project is part of
the California Statewide Pricing Pilot begun in 2003 to evaluate
the potential peak demand reduction benefits of time-based rates.
This tool will be beneficial and will enhance the value of an advanced
meter infrastructure (AMI) currently under consideration for all
homes and businesses in California.
Nexus Energy Software was chosen to provide a Web-based energy
bill analysis system for customers on the pricing pilot. Based on
customer-provided survey information and hourly meter data, customers
receive a monthly bill “Scorecard” with a personalized
examination of the costs of air conditioning, lighting, and other
appliances during critical peak periods, and what can be saved by
managing how those appliances are used.
Last year, Nexus prototyped the “Scorecard” software.
A refined version is being deployed this year on a larger sample
of customers, including a personalized web page for each participant,
as well as monthly emails and notices the evening before a “Critical
Peak” day, when rates are especially high from 2 to 7 PM.
Customers without Internet access will receive mail reports.
Opinion Dynamics and EPRI Solutions are providing market research
and evaluation services to determine the effectiveness of the bill
information, comparing the participating customers to a control
group of similar customers on the same rate.
“The goal is to give us a better understanding of how customers
can interact with information that is designed to help them understand
their energy use so they can improve their energy use habits,”
said Mark Martinez, Manager of Program Development for Southern
California Edison.
“Enhanced Information is defined as real-time feedback and
specialized energy reports available on the Internet.” “The
results from last year's pilot indicated that customer behavior
actually did improve and energy usage was reduced,” he added.
“In this next phase, we'll investigate new, better-designed
applications and examine the persistence of this savings behavior.
This is a complicated tariff and a challenge for customers to understand,
but with applications that provide a good interactive web experience,
we’ll be able to provide state policy makers, utilities, and
market researchers with good, solid information on customer behavior
and energy savings.”
"Nexus is focused on supporting utilities with Web-based customer
communication. We have found that customers respond more to price
signals when the energy bill is presented in the customer’s
language, with an explanation of how their choices on comfort, lighting,
and hot water, for example, affect their bill," said Harvey
Michaels, Chairman and CEO of Nexus. "Working with the California
utilities on this and other projects, we appreciate that we were
chosen to test whether an enhanced energy bill is an important component
of the state’s plan to reduce energy costs by encouraging
the wise use of energy, as well as a way to encourage customers
to use lower-cost Web communications for billing and customer service."
About Nexus Energy Software
Nexus’ proven analytics-based software solutions provide energy
companies with greater customer insight and more effective customer
interactions across all customer channels, while enhancing key back-office
enterprise functions. Nexus’ browser-based product lines work
together to transform both energy company and customer views of
energy, in order to reduce costs of business services, optimize
assets, and reduce natural resources required to meet demand, while
becoming more responsive to customer needs.
Nexus' solutions, in use by more than 75 energy companies worldwide,
are supported by offices in Boston, San Francisco, Phoenix, and
Washington DC metropolitan areas and can be viewed on-line at: www.nexusenergy.com.
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