CONTACT INFORMATION

Systems & Software Inc.
www.systemsandsoftware.net
Kristin Pratico
802-655-4400

COLCHESTER, VT – May 11, 2005 – Systems & Software (S&S), one of the country’s foremost Customer Information Systems (CIS) providers for the utility industry, is pleased to announce that it has been selected by the Martin County, Florida Utility and Solid Waste Department (USWD) to implement its enQuesta CIS solution.

According to Nancy Shutts, an eighteen year veteran with the USWD who serves as its financial administrator, bringing S&S’ enQuesta CIS application online will open doors for the utility. “It’s a very user-friendly system,” Shutts said. “There are a lot of drill-downs available within the records and reporting that look to be very useable—I think my customer service representatives will be delighted with its ease of navigation."

Martin County is scheduled to go live with enQuesta in November 2005. The CIS, which will support the county's 27,000 accounts, will also benefit from any upgrades that S&S makes across any of its client base. As Shutts put it, "I like that any modifications that happen to the software are then available to everyone. Let's say Denver Water changes something in the software to better fit their business system—S&S then makes that improvement available to any utility that uses the software."

On the heels of implementing the CIS for Martin County’s water and sewer, S&S is planning to go live with enQuesta WebConnect a few months later, enabling the USWD’s customer base roundthe- clock access to account information and bill paying. "I'm excited about what I see with S&S,” concluded Shutts, "and am looking forward to taking our billing operations and account reportage to a whole new level.” Burt Willey, President and CEO, S&S, echoed her enthusiasm. "We're thrilled to be on board with Martin County," he said. "I believe our work with them shows enQuesta's ability to adapt to the requirements of smaller utilities. And, it allows them to enjoy some of the same business advantages as many of the largest utilities in the country.”

About Martin County, FL Utility and Solid Waste Department
Martin County is located on the east coast of Florida with approximately 138,000 year around residents of which 76,000 are served by the Martin County Utilities Department. The Department's service reflects primarily residential and light businesses. Growth in the number of water connections is expected to increase approximately 5% a year. The economy of the County is based on agriculture, tourism service business and light manufacturing.

About Systems & Software, Inc.
Founded in 1973, Systems & Software, Inc., (S&S) provides a proven, scalable, and configurable Customer Information System (CIS) to municipal and investor-owned utilities. In addition to the CIS offering, enQuesta further heightens operational efficiencies by providing Work Flow Management, Job Costing, Field/Mobile Service Management, Asset Management and Financial/ERP software solutions. S&S’ offerings perform critical billing, work management, and customer care operations numbering in the millions of transactions per month across North American-based water, wastewater, refuse, gas, and electric service providers. S&S assists utilities by enhancing the quality of the relationship they have with their customers through the delivery of exceptional customer care as afforded through its core enQuesta COTS (commercial-off-the-shelf) software solution in traditional or hosted environments. S&S also provides industry-leading professional services offerings, including integration of its core products with a broad range of leading, utility-focused business solutions. More information about Systems & Software, Inc. is available at www.systemsandsoftware.net