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CONTACT INFORMATION
FOR IMMEDIATE RELEASE
City of Healdsburg Chooses
Enterprise Software from Innoprise Software, Inc.™
ORLANDO, FL and BEND, OR – February 22, 2005 - The
city of Healdsburg, California, has contracted with Innoprise Software,
Inc. for purchase and deployment of new Customer Information System
(CIS) and Community Development software. Healdsburg is nestled
in the heart of the wine country and supplies electrical, water
and sewer services to more than 5,000 customers.
Both systems are slated to go live in the second quarter 2005.
The city plans to replace its legacy CIS system with the new Innoprise
CIS software, while also deploying Community Development software
for the first time to automate the creation, issuance and tracking
of community development activities. The Community Development software
encompasses built-in workflow automation features to track each
step of the city's land management processes, from planning to zoning,
permitting, land development, building plan review, building inspections,
licensing and code enforcement.
"Our legacy CIS software was implemented 18 years ago, and
we have basically outgrown it," says Carol Strouse, the city’s
CIS project manager. Like other municipalities, Healdsburg's business
requirements have changed in the past few years. "Our reporting
needs have grown due to new utility regulations. Creating reports
with our legacy CIS software was cumbersome and most times required
IT-level experience," says Strouse.
"Often the information we need isn't stored - or can't be
stored - in this system because we have reached its limitations,”
explains Strouse, noting that over the years the city has had to
implement many manual processes and work arounds to accommodate
the shortcoming of the legacy CIS. Strouse adds, "We have lost
several thousands of dollars a year in revenue because of the system's
limitations in tracking and billing for some types of utility system
usage."
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About Innoprise Software
Innoprise Software, Inc. provides enterprise software for the specific
business challenges of utilities and local government agencies.
For the last two years, the company has teamed with a core group
of customers and concentrated all of its resources on developing
next generation software for CIS, financial management, community
development and work management. The new software is based on 30
years of industry experience, Java™ and Internet technologies
that enable Innoprise customers to reduce their cost of service,
streamline operations and improve productivity. For additional information,
visit www.innoprise.com.
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