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JOPLIN, MISSOURI, October 11, 2004 – Conversant, Inc. announced today that Intermountain Gas Company has completed implementation of their new customer information and billing system. Conversant’s Customer Watch CIS solution went live on August 2, 2004, serving Intermountain Gas Company’s more than 250,000 natural gas customers in southern Idaho. Following the successful completion of a Pilot Program in October 2003, the Customer Watch solution was implemented on time and on budget, nine months later.

Paul Powell, Intermountain Gas Company, Chief Financial Officer said, “The success of the Customer Watch implementation is a tribute to the dedicated efforts of both Intermountain Gas and Conversant personnel. We are also pleased that the successful implementation on time and under budget supports the wisdom of the decision we made a little over a year ago to select Conversant, a new CIS software provider, but one that delivered on its promise of a technologically sound solution, with solid functionality at a very competitive price”.

Stan Royal, Conversant’s Chief Executive Officer said, “We are gratified that the confidence Intermountain Gas has placed in Conversant has borne fruit in a successful implementation of Customer Watch, on time and under budget. We look forward to a long and successful partnership providing the flexibility necessary to support Intermountain Gas Company’s business needs today and well into the future.”

About Conversant
Conversant created the first production-proven, 100% open source Java Customer Information System. We develop and market software that increases efficiency and lowers cost in the utility enterprise. Our products are designed for the future while providing everything needed to maximize operations today. Conversant has received numerous international awards for its software architecture and innovative approach to managing customer care and billing for utilities and energy service providers.

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