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LONDON, UK, October 7, 2004 – SPL, a leading provider of customer care, billing, outage and distribution management solutions, today announced that it has signed a deal with Sui Southern Gas Company Limited, Pakistan's leading integrated gas supplier. Sui Southern is implementing SPL's CRM, billing and debt management system as part of a wider venture to transform the organisation in to an agile and innovative utility supplier.

The SPL Customer Care & Billing Solution (SPL CC&B) will provide Sui Southern with a richer, more advanced customer care and billing function to provide its 1.6 million consumers and businesses with a world-class utility service.

The focus for SUI is to migrate their existing customer care and billing system into SPL CC&B. Currently various departments are using different IT systems, which creates a number of fundamental internal operational inefficiencies. SPL will move all the existing systems onto one platform in order to connect all departments, expand customer care, rationalise the billing process, improve productivity and reduce the total cost of ownership. The implementation is scheduled to be completed within 12 months.

The project will begin with a 'discovery phase' during which time SPL will audit the organisation in order to address specific operational requirements. This stage will be critical to ensuring that all employees have access to the same system but tailor it for the individual so that different departments have roles-based access and a personalised view of the system. During and after the project, a comprehensive training plan has been worked out to ensure effective transfer of product knowledge that will trigger a successful implementation. A joint "Centre of Excellence" is also being established by SPL and SSGC to build CIS expertise and awareness in the region.

Mr. Abdal Saeed (CIS Project Manager) of Sui Southern Gas Company Limited said: "We have chosen to work with SPL because they are focused on addressing our specific business objectives and the solution fits into our budget. SPL have an unrivalled track record in revolutionising former utility incumbents into innovative utility providers. We are a State-owned organisation with the objective of being the most modern and customer-focused utility provider in the region. SPL's experience and technological leadership will ensure that we achieve this goal."

Jan B. Nordhagen, VP & General Manager, EMEA, SPL added: "We are delighted to be working with such a visionary organisation as Sui Southern Gas Company. As well as being best placed to lead this implementation, we also view this project as an opportunity to develop our presence in Pakistan to add to our global experience. We support Sui Southern's vision that state-owned utility suppliers should be providing the best care to their customers."

About The SPL Customer Care & Billing Solution
SPL CC&B is a proven product designed to evolve with clients’ business demands. Its comprehensive functional footprint withstands the tests of time, growth, and change while minimizing cost and risk. SPL CC&B helps optimise cash flow and increase collections. It scales from a few thousand to many millions of customers. Upgrades are quick and easy. And because of its modular architecture, utilities need to purchase only what they need, when they need it. Utilities that use SPL CC&B meet market windows and regulatory deadlines while enjoying a low total cost of ownership and a high return on investment.

About SPL
SPL delivers the proven customer care, billing, outage and distribution management solutions that help utilities around the world achieve competitive advantage and excellence in business performance. SPL solutions are specifically designed for energy, water and service companies, providing a platform from which clients serve residential, commercial, and industrial customers in regulated and competitive markets, across multiple products. Working with systems-integration and technology partners around the world, SPL has an unparalleled record of implementation success.

About Sui Southern Gas Company
Sui Southern Gas Company (SSGC) is Pakistan's leading integrated gas Company. The company is engaged in the business of transmission and distribution of natural gas besides construction of high pressure transmission and low pressure distribution systems.

SSGCL transmission system extends from Sui in Balochistan to Karachi in Sindh comprising over 2780 KM of high pressure pipeline ranging from 12 - 24" in diameter. The distribution activities covering over 650 towns in the Sindh and Balochistan are organized through its regional offices. An average of about 234,553 million cubic feet (MMCFD) gas was sold in 2001-2002 to over 1.6 million industrial, commercial and domestic consumers in these regions through a distribution network of over 22,890 Km. The Company has an authorized capital of Rs. 10 billion of which Rs 6.7 billion is issued and fully paid up. The Government owns the majority of the shares which is presently over 70%.

©2004 SPL WorldGroup, Inc. All rights reserved. SPL WorldGroup and SPL are trademarks owned by SPL WorldGroup B.V. or its subsidiaries. SPL WorldGroup and SPL are registered as trademarks in the United States and in certain other jurisdictions. All other trademarks, brand, product and company names herein are used for identification purposes only and are the property of their respective owners.

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